Skills
L2/L3 Production Support
Enterprise application support
Python scripting
Linux
Windows
SQL
ITIL
Incident management
Problem management
Change management
Monitoring
Root cause analysis
Automation
Capacity planning
Disaster recovery
Stakeholder management
Python
Geneos
AppDynamics
Dynatrace
Control-M
Autosys
Jenkins
GitHub
Ansible
AWS
Docker
Kubernetes
Salesforce
Summary
Support a portfolio of critical enterprise applications as a Production Support Engineer, providing L2/L3 support, incident and problem management, release coordination, monitoring, automation, and root-cause analysis. You’ll work closely with business, technology, compliance, and vendor teams in a fast-paced environment while contributing to reliability, capacity planning, disaster recovery, and continuous delivery. The role suits an experienced production support professional comfortable with Python, SQL, Linux/Windows, ITIL, and enterprise systems.
Highlights
Hands-on production engineering role supporting critical enterprise applications in a high-impact financial environment, with exposure to automation, DevOps, cloud technologies, disaster recovery, and complex stakeholder collaboration.
Description
Job Title: Production Support Engineer
Location: Toronto, ON (4x onsite a week)
Employment Type: Contract
Pay Rate: CAD$50 - $55/HR INC
Interview Type: Face 2 Face (Onsite Interview Only)
Job Description
Provide production support for a portfolio of Client Technology and Global Investment Banking applications (Salesforce, Dealogic, Capital IQ, etc.), ensuring stability, automation, and efficient release management.
Key Responsibilities
Provide L2/L3 production support for front office users across global platformsManage incident, problem, and change (ITIL) processesCoordinate releases, bug fixes, and enhancements with internal teams and vendorsImprove system reliability through monitoring and automation (DevOps/CI-CD)Perform capacity planning and disaster recovery coordinationMaintain documentation, runbooks, and knowledge sharingPartner with business, technology, and compliance teamsParticipate in on-call / weekend release rotation
Experience Required
7 to 12 years of experience in Application/Production SupportPrior experience in Capital Markets / Investment Banking platforms strongly preferred
Key Skills (Focused)
Primary Skills (Must Have)
Production Support (L2/L3) in enterprise applicationsScripting / Automation: Python (or similar)Systems & Databases: Linux/Windows + SQLITIL Processes: Incident, Problem, Change ManagementMonitoring & Stability mindset (proactive support, root cause analysis)
Secondary Skills (Good to Have)
Monitoring Tools: Geneos, AppDynamics, DynatraceScheduling Tools: Control-M / AutosysDevOps / CI-CD: Jenkins, GitHub, AnsibleExposure to Cloud & Modern Tech: AWS, Docker, KubernetesKnowledge of Salesforce / Capital Markets platforms
Profile Summary
Strong analytical, communication, and stakeholder management skillsAbility to operate in a fast-paced, high-pressure trading environmentProactive, detail-oriented, and automation-focused mindset
Education
Bachelor s degree in Computer Science or equivalent
Disclaimer: AI tools may assist in the recruitment process; however, all hiring decisions are made by the recruitment team based on a comprehensive evaluation of candidates.
