Level 2 Service Desk Engineer

LEVEL 2 DESK ENGINEER Level 2 / Desk Support / MSP / Microsoft 365 / Azure / Endpoint / Networking / Ticketing / Gladstone A QUEENSLAND MSP IS HIRING A LEVEL 2 DESK ENGINEER IN GLADSTONE TO TAKE OWNERSHIP OF COMPLEX SUPPORT AND KEEP REGIONAL CLIENTS PRODUCTIVE. INTERVIEWS BEING HELD ASAP. • Opportunity to join a growing Queensland MSP that backs its engineers and keeps the work interesting • $85,000 – $95,000 package depending on experience • Gladstone-based hybrid role • Resolve complex Microsoft 365, Azure, endpoint and networking issues for regional and enterprise clients • Experience in Level 2, Desk Support, MSP, Microsoft 365, Azure, Endpoint, Networking, Ticketing • Call me on 0480 509 259 or email your CV to james.toon@searchability.com Tired of repetitive L1 work and ready to step up into genuine Level 2 ownership in a regional setting? If you’ve got solid Microsoft troubleshooting skills and want a role where your fixes actually matter to the client, get in touch. Call me today on 0480 509 259 or send your CV to james.toon@searchability.com. WHO ARE WE? We’re a mid-sized Managed Service Provider supporting mid-market and enterprise clients right across Queensland. Our focus sits firmly on Microsoft 365, Azure, networking and security, delivered without the usual big-company red tape. We’ve built a straightforward culture that rewards people who solve problems properly and take pride in their work. Growth means we now need a Level 2 Desk Engineer in Gladstone with skills and experience in Level 2, Desk Support, MSP, Microsoft 365, Azure, Endpoint, Networking, Ticketing to strengthen our regional support capability. WHAT WILL YOU BE DOING? You’ll sit as the main Level 2 resource for the Gladstone and surrounding client base. That means picking up the harder tickets, digging into Microsoft 365, Azure, identity, endpoint and network problems, documenting cleanly and closing them out. You’ll work closely with the wider support and project teams, jump on client calls when a clear technical explanation is needed, and help junior engineers lift their game. Expect a mix of remote resolution and occasional onsite work. Using your background in Level 2, Desk Support, MSP, Microsoft 365, Azure, Endpoint, Networking, Ticketing you’ll be expected to take ownership quickly and keep service levels tight. If you enjoy solving the problems others bounce, this could be a strong fit. Call me on 0480 509 259 for more information. WE NEED YOU TO HAVE….. • Skills in Level 2, Desk Support, MSP, Microsoft 365, Azure, Endpoint, Networking, Ticketing • Solid time in an L2 or senior desk role inside an MSP or similar support environment • Strong practical knowledge of Microsoft 365 and Windows environments • Clear communication with both clients and internal teams • Comfort working inside a ticketing system and writing useful notes • Ability to recognise when an issue needs escalating and do it cleanly IT’S NICE TO HAVE….. • Hands-on Azure or Intune time • Basic networking and firewall knowledge • Any current Microsoft certifications • Preference for regional lifestyle and the odd site visit TO BE CONSIDERED….. Please either apply by clicking online or emailing me directly to james.toon@searchability.com. For further information please call me on 0480 509 259. I can make myself available outside of normal working hours to suit from 7am until 10pm. If unavailable please leave a message and either myself or one of my colleagues will respond. By applying for this role you give express consent for us to process & submit (subject to required skills) your application to our client in conjunction with this vacancy only. Also feel free to connect with me on LinkedIn. KEY SKILLS: Level 2 / Desk Support / MSP / Microsoft 365 / Azure / Endpoint / Networking / Ticketing / Gladstone