Lead, Product Rollout (Vendor)

Job DescriptionWe are seeking a Lead, Product Rollout (Vendor) dedicated to driving product features delivering operational excellence for existing vendor partners. Operating at senior levels between regional commercial leadership and global product teams, you will own complex challenges faced by restaurant vendors, including improving order fulfillment, vendor performance, vendor operating hours and vendor satisfaction. You will move beyond execution to actively shape the roadmap for our suite of vendor-facing products, building rigorous business cases, mentoring junior team members, and driving scalable platform capabilities across our 15 markets in APAC & EU. You will also co-own several performance metrics Product Discovery & Roadmap Influence Engage with a diverse set of local business stakeholders and regional teams, comprising Finance, Commercial, Operations and Support among many others to gather product feedback, identify pain points, and refine feature requests.Deep-dive into vendor performance metrics — specifically focusing on Vendor Fail Rate (VFR), Vendor Offline rates, vendor-related customer satisfaction drivers and Average Opening Hours — to identify systemic platform bottlenecks and cannibalization risksPlan our POS and Order Transmission strategy by evaluating friction points in direct and indirect POS integrationsTranslate complex operational challenges into scalable, platform-level product architecturesGlobal Go-To-Market Orchestration & Leadership Lead the end-to-end cross-functional rollout of critical, high-risk vendor migrations across operations, commercial, product & finance teamsArchitect and standardize the deployment playbooks, FAQs, and frameworks used by the wider Commercial and Operations teams to ensure rapid platform parity across marketsStakeholder Management & Mentorship Act as the primary point of contact between the product, local and regional teamsMaintain alignment across stakeholders through regular updates and checkpointsTrack and report on rollout performance, adoption, and feedback