MFC Area Manager Kazakstan

Job DescriptionABOUT GLOVO: Glovo is building the future of cities by enabling anyone to get any product from any store delivered in minutes. Our goal is to provide an on-demand delivery infrastructure for every city in the world, adapted to the local supply status. This role will require a mix of operations management skills, people skills, and creativity to tackle different challenges. The pickers are a key player in Glovo’s groceries business and you will need to ensure their long-term sustainability, as well as its daily performance. Among other things, you will define all the picking process and work hard to improve them continuously. BE A PART OF A TEAM WHERE YOU WILL: Ensure a safe work environment for all your team Review the work forecasts and determine productivity requirements to produce during the day to meet the overall building objectives. Proactively identify and lead process improvement initiatives Balance labor, ensuring that you are operating a balanced and efficient Dark Store while meeting all production goals Embrace a startup mentality and emphasize Glovos’ Core Values Be responsible for at least one Dark Store (Glovo store). Be responsible for ensuring that you have properly trained people and that their needs are addressed so they can focus on their jobs. Motivate, coach, report, and provide feedback of pickers’ performance continuously. Coordinate physical and virtual workflows, or flow of orders and materials to ensure products are dispatched on time. Allocate labor, lead meetings, direct and assign job duties for pickers. Perform in depth problem solving in all areas to ensure successful and continuous operations. Train, audit, and support employees to perform Glovo standard operating procedures and utilizing equipment and software Ensure pickers have proper tools to perform the job and coordinate repair or replacement when needed Report and escalate systemic issues to management as necessary and in a timely manner Review and update Standard Operating Procedures according to Glovo best practices Perform administrative duties, and additional functions, as needed and determined by management Work closely with other teams (HR, Category Management, Finance, Facility contractors, Safety Manager, LiveOps...) to create and implement initiatives.