Administrator: Maturities

Administrator: Maturities | Mercedes-Benz > Karriere > Jobsuche > Stellenausschreibungen DE EN HU Anbieter/DatenschutzUnternehmenTechnologieNachhaltigkeitKarriereInvestorenPresse ProdukteKarriereJobsucheAdministrator: MaturitiesTätigkeitsbereich:Finanzen/Leasing & BankingFachabteilung:OperationsGesellschaft:Mercedes-Benz Financial Services South Africa (Pty) LtdStandort:Pretoria, MBSA Place, 210 Aramist Avenue Startdatum:sofortVeröffentlichungsdatum:03.08.2026Stellennummer:MER00046WYArbeitszeit:Vollzeit BewerbenAufgabenABOUT USAt Mercedes-Benz Financial Services South Africa (MBFS SA), we pride ourselves on our reputation for service excellence and our care in providing flexible, innovative and tailor-made finance and insurance solutions. To achieve our goal of being the first-choice provider of vehicle financial products and services, we are looking for talented, diverse and inspired people with the skills, experience and innovative spirit to provide a first-class experience at every turn. THE OPPORTUNITYWe currently have an exciting opportunity for an Administrator: Maturities to join our highly skilled Operations team. This role takes Operations team to a whole new level, encouraging you to exceed business needs and work in a collaborative team who are just as passionate as you to provide exceptional experiences. JOB OVERVIEWThe Administrator: Maturities is responsible for managing the end-of-term process for Agility customers from initial customer engagement through to the completion of vehicle grounding and settlement of any end-of-term charges. The role serves as the primary point of contact for customers throughout their maturity journey, ensuring a seamless customer experience while protecting the financial interests of MBFS SA.The incumbent will coordinate all end-of-term activities, including voluntary pre-inspections, final vehicle inspections, vehicle grounding, excess mileage and damage billing, dispute resolution, and collection of outstanding end-of-term charges. The role requires close collaboration with customers, dealerships, DEKRA, MBSA refinance sales team, collections teams, and other internal stakeholders to ensure compliance with contractual obligations and timely resolution of customer queries all in compliance to the Company's Related Policies, Integrity & Anti Bribery Codes, Conflict of Interest Policy & S.H.E. requirements and to perform delegated S.H.E. tasks and duties & to inform superior about deviations. KEY TASKS: Customer End of Term Management:Manage the end-to-end maturity process for Agility customers approaching contract expiry.Proactively liaise with Direst Sales team to ensure all customers are contacted to explain available end-of-term options and guide them through the required processesAct as the primary customer contact for all end-of-term enquiries, concerns, escalations, and complaints.Ensure customers receive clear communication regarding inspections, vehicle return requirements, excess mileage charges, fair wear and tear standards, and contractual obligations.Maintain regular customer engagement throughout the maturity process to ensure a positive customer experience. Vehicle Inspection Management:Coordinate voluntary pre-inspections with DEKRA to provide customers with early visibility of potential excess damage charges.Liaise with DEKRA to schedule inspections and ensure inspection reports are completed and communicated to customers.Review inspection outcomes and support customers in understanding the findings and any corrective actions available to them.Facilitate the resolution of inspection-related disputes or queries. Vehicle Grounding and Dealer Coordination:Coordinate the grounding process with Mercedes-Benz dealerships.Liaise with dealership personnel to ensure vehicles are returned, inspected, and grounded in accordance with MBFS requirements.Monitor grounding activities and ensure all required documentation is completedResolve operational issues impacting vehicle returns or grounding activities.Maintain accurate records of all customer and dealership interactions. Excess Mileage and Damage Administration:Review final inspection reports to determine applicable excess mileage, damage, or other end-of-term charges.Validate charges against contractual terms and fair wear and tear standards.Generate and administer customer billing for excess mileage, damage charges, and any other contractual obligations.Respond to customer queries relating to charges and support dispute resolution processes.Ensure all billing activities are accurately captured within applicable systems. Stakeholder Management:Develop and maintain effective working relationships with the Direct Sales Team, dealerships, DEKRA, customer service teams, collections teams, and other business stakeholders.Serve as the central coordination point between customers and operational stakeholders involved in the maturity process.Participate in continuous improvement initiatives aimed at enhancing the end-of-term customer journey.Provide feedback on recurring customer pain points and operational challenges.Perform all ad hoc administrative activities such as waiving of fees / charges, reporting on the portfolio performance What is it like to be part of Mercedes-Benz Financial Services SA?We represent an extraordinary brand by fulfilling our founders’ promise to deliver ‘The Best or Nothing’ which requires the efforts and talents of many exceptional people. Recognised as the Top Employer in the South African automotive industry, our passion for our people also extends to Employee Recognition and Reward programs, as well as providing access to learning and development opportunities. We strive to make our workplace one in which individuals feel challenged, fulfilled, and are able to reach their full potential. We are committed to providing a great workplace environment that fosters a culture of openness, support and camaraderie. QualifikationenWHAT ARE WE LOOKING FOR?Our mission at MBFS SA is to provide consistently outstanding brand and customer experience through outstanding preparation, attitude and teamwork. Our purpose is to create an effortless experience by providing ease and convenience in all our interactions with others.In order to achieve our goals and be part of our team you will demonstrate the following: Specific Knowledge:Knowledge, understanding and application of requirements pertaining to asset based finance, understanding and application of prevailing litigation process and Acts governing Asset Based Finance products Technical & Functional Skills:AssertivenessConflict Management skillsPlanning and Organisational skillsTeam playerAdaptabilitySuitable Verbal and Written communication skills / Business acumenProblem Solving skillsNegotiation skillsInterpersonal skillsComputer literacy (MS Office)Customer orientatedPositive and pro-active attitude Qualifications & Experience:2 to 3 years work experience in Financial Services Industry / Banking / Insurance environmentExperience in a Financial Services Legal and Collection environment an advantageMatric / Grade 12 plus relevant experienceNCA / FICA / FAIS accreditation advantage What is it like to be part of Mercedes-Benz Financial Services SA?We represent an extraordinary brand by fulfilling our founders’ promise to deliver ‘The Best or Nothing’ which requires the efforts and talents of many exceptional people. Recognised as the Top Employer in the South African automotive industry, our passion for our people also extends to Employee Recognition and Reward programs, as well as providing access to learning and development opportunities. We strive to make our workplace one in which individuals feel challenged, fulfilled, and are able to reach their full potential. We are committed to providing a great workplace environment that fosters a culture of openness, support and camaraderie. Mercedes-Benz Group of Companies South Africa is proud to be an equal opportunity employer. All qualified applicants will be considered; however the following will apply:Foreign nationals must qualify for a work visa/permit as per the provisions of the Immigration Act 13, 2002.Division’s Employment Equity Plan in terms of the Employment Equity Act, No 58, 1998.As part of the recruitment process, shortlisted candidates should be willing to undergo an Assessment Centre. CLOSING DATE: 10 August 2026Strictly no CVs will be considered sent via email.The email address provided is only for queries on this specific requisition. Benefits Mit­arbeiter­rabatte möglich Mit­arbeiter Events Mit­arbeiter­handy möglich Gesund­heits­maß­nahmen KontaktMercedes-Benz Financial Services South Africa (Pty) LtdMBSA Place, 210 Aramist Avenue0181 PretoriaNasiphi Cwasi E-Mail: nasiphi.cwasi@mercedes-benz.com BewerbenDie Mercedes-Benz Group.Die Mercedes-Benz Group AG (ehemals Daimler AG) ist eines der erfolgreichsten Automobilunternehmen der Welt. Mit der Mercedes-Benz AG gehören wir zu den größten Anbietern von Premium- und Luxus-Pkw und Vans. 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