Operations Engineer (Incident Manager)

We are looking for an experienced Operations Engineer (Incident Manager) to join our Product & Technology department and strengthen our Incident Management capabilities across both online and land-based operations. In this role, you will coordinate and lead the response to service-impacting incidents, ensuring the right teams are engaged, communication flows effectively, and issues are resolved as quickly and efficiently as possible. You will work closely with Infrastructure, Development, Security, Database, Network, and Support teams, as well as external vendors and service providers, helping to maintain operational stability in a fast-paced and business-critical environment. What will you be doing? Coordinate and manage major incidents from detection through resolution, acting as Incident Commander during critical disruptionsLead incident communication and escalation management, ensuring timely stakeholder updates and effective coordination across teamsMonitor platform health and investigate service degradations, alerts, and operational issuesSupport technical investigations and troubleshooting, including log analysis, SQL checks, and API investigationCoordinate post-incident reviews and root cause analysis, ensuring follow-up actions are tracked and implementedDrive improvements in incident management processes, operational readiness, and service stabilityParticipate in a 24/7 on-call rotation and support critical operational events when needed Does this sound like you? You have experience in Incident Management, Technical Support, or IT Operations within a production environmentYou are comfortable coordinating teams during high-pressure or business-critical incidentsYou have experience with monitoring and ticketing tools such as New Relic, Kibana, Jira, or ServiceNowYou have a structured and analytical mindset, with strong ownership and problem-solving skillsYou understand operational processes, service restoration practices, and stakeholder communicationYou have basic technical understanding of SQL, APIs, logs, and web applicationsYou communicate clearly and remain calm under pressure in fast-paced environments Why you’ll love us. Boost your career and design your own growth path with a training budgetEntertainment is in our DNA, get ready for a team-tastic timeAchievement bonus - your dedication has hit the jackpotEmbrace an active life with sports and health compensation and diverse activitiesCelebrating and supporting your big life eventsDiverse workplace Culture with quick pick me up snacks and drinksCraving discounts? We have the cureRecognition program of which we are oh so proud. How we roll: Screening - Interviews - Background/Security Check – Offer A Bit About Us: We are OlyBet, one of Europe’s leading sports entertainment, sports betting, online games and gambling brands. Through our partnerships, we offer unique experiences for our people, customers and sports fans. Check us out: https://www.olybet.eu/