Support Engineer

KEY RESPONSIBILITIES: • Understand our cloud services – Terminals update / Key injection / others • Prepare test and production tasks on our cloud services to update devices • Support the L2 and L3 team to retrieve data from the customer devices • Investigate technical issues reported by customers / integrators SW • Meet the Service Level Agreement put in place with the customer • When needed, lead customer support calls and meetings on technical issues and discussions • Support pre-sales and development opportunities as well as post-sales and customization activities • Manage workload and multiple activities by effectively balancing priorities and setting client expectations • Deliver work tasks on time and to a consistently high standard • Demonstrate creative and dynamic approach to problem solving • Participate and maintain internal and external knowledge base KEY PERFORMANCE OBJECTIVES / INDICATORS: • Customer satisfaction • Consistently delivering according to commitments • Support requests are managed in right timeline. SKILLS/COMPETENCY SPECIFICATION Competency/Skill Requirements: • Junior level software development on Android environment (nice to have) • Knowledge on Android Tools / ADB / Python / coding • Requirement analysis and workload estimates (is a must) Special Requirements: • Problem solver mindset • Development management tools • Have a dedicated workspace to store materials / terminals / tools Behavior skills: • Interest in technology and keeping up to date on tools and practices • Good communication towards team and project managers Languages: •French: Must have •Dutch:Must have • English: Must Have Education Qualifications / Experience Requirements: • 2 to 5-year experience • Bachelor or master’s degree in computer science, Information Technology or Computer Engineering