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Retail Customer Service Manager

Entain — United Kingdom · Posted ~22 hours ago

Junior Part-time Onsite

Skills

Customer service Customer relationship building Cash handling Transaction processing Complaint resolution Problem solving Sales target achievement Retail operations Shop opening and closing Responsible gambling

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Summary

Support customers in a fast-paced retail environment by delivering excellent service, processing transactions, explaining available services, resolving concerns, and maintaining high operational standards. You will work approximately 17 hours per week across varied daytime and evening shifts, with responsibility for opening or closing the location after training.

Highlights

Part-time customer-facing role with varied shifts, structured training, advance rota visibility, team-based work, and opportunities to build retail and service skills.

Description

Job DescriptionDo you love sports or have a passion for great customer service? Do you enjoy forming positive relationships? As a Retail Customer Service Manager, you will be an integral part of the Entain family, delivering top customer service and driving standards on a daily basis. In our exciting, dynamic Ladbrokes & Coral betting shops no two days are the same and you’ll have the chance to contribute to a team that wins together and does what’s right by our customers. Reporting to the Shop Manager you will be part of the Shop team, who will be serving customers and building a rapport to encourage repeat custom. Are you ready to launch a winning career? What you will do Deliver outstanding customer service.Always urging safer gambling.Take bets on a wide range of sports and events.Process customer transactions including cash handling.Help demonstrate our products & betting terminals to customers.Handle customer complaints or concerns with empathy and problem-solving skills.Work towards defined targets and goals.Maintain high shop standards.Open or close the shop as needed.Working patterns Our shops can be open from Monday to Sunday 8am - 10pm depending on the location. This includes weekends and bank holidays. Your typical weekly rota will be 17 hours and made up of a blend of long opening shifts (once you’ve completed your training), long closing shifts and shorter evening shifts, and will vary week to week. As a key holder you will be responsible for opening and closing the shop. At Entain, we believe in the importance of a healthy work-life balance and commit to providing you with your rota at least four weeks in advance.