Software Engineer - Production Support

We are TRADER, a Canadian leader in digital automotive solutions. Our flagship brands — AutoTrader.ca, AutoSync, Dealertrack Canada and CMS — help Canadians buy, sell, and finance vehicles with confidence. As part of AutoScout24 group, Europe’s largest online car marketplace, we’re shaping the future of automotive retail in Canada and beyond. Learn more at tradercorporation.com. This role will be within our Collateral Management (CMS) team, a national tech solution that boosts lien and registration services, recovery services, and insolvency management solutions for Canadian Lenders. About the CMS Registry Solution The CMS Registry Solution powers end-to-end collateral and lien management for banks, automotive finance companies, credit unions and other lenders. The platform automates the full lien lifecycle—registration, amendment, search, monitoring and discharge—to protecting lenders, reduce risk and ensure compliance, and provides value-added features such as lien validation, asset monitoring and fraud detection. We’re actively modernizing the platform that is mission-critical used by major financial institutions with a focus on scalability, automation, and developer experience. Current work includes containerizing services, upgrading .NET runtimes, strengthening CI/CD and observability, and adopting Infrastructure as Code—alongside pragmatic AI-assisted development and intelligent QA. You’ll join a small, critical, high-impact support team (engineers, product owner, engineering manager) focused on keeping customer-facing systems reliable and resolving real production issues. You’ll own the operational health of key parts of the platform, contribute to incident response and reliability improvements, and help raise the quality bar through strong troubleshooting, documentation, and engineering judgment. The Software Engineer — Support is an individual contributor responsible for maintaining the reliability, stability, and operational health of CMS services. This role focuses on hands-on execution within a single team or service area, supporting production systems and contributing to continuous operational improvement. The role works across the full stack — Angular frontends, .NET (Core / 6+ / .NET 8) services, and SQL Server — and delivers KTLO / BAU outcomes including incident response, production troubleshooting, runbook maintenance, release and patch support, and reliability improvements under guidance. The engineer collaborates closely with Product, Development, Platform, and Database teams to help ensure service availability, meet SLAs, and support safe change delivery. What You’ll Do: Incident Management & Operations Support the reliability and operational health of current EC2-hosted services while assisting with incident response, monitoring, and KTLO operations during the migration to containerized deploymentsParticipate in production incident response by triaging issues and contributing to resolution in line with defined SLAsParticipate in an on-call rotation, following established escalation paths and providing after-hours support as requiredCommunicate incident status and updates clearly to technical stakeholders Monitoring, Troubleshooting & Reliability Monitor application and infrastructure health using tools such as New Relic, SolarWinds DPA, CloudWatch, or DatadogProactively tune alerts and act on early warning signals to prevent customer impactDiagnose complex production issues using logs, traces, metrics, and user reportsApply mitigations and deliver permanent fixes in collaboration with development teams KTLO / BAU Ownership Maintain and update runbooks, playbooks, FAQs, and troubleshooting documentationPerform KTLO activities such as scheduled maintenance, patching, backups and restores, database indexing, archiving jobs, and capacity checksSupport releases, hotfixes, and patches, including deployment validation and production smoke testing Continuous Improvement Contribute to root cause analysis (RCA) for production incidentsIdentify recurring issues and suggest operational or automation improvementsAssist with performance investigations, including SQL query analysis, under guidanceAdopt automation and AI-assisted tooling to reduce operational toil and improve triage efficiency What We’re Looking For: Must Have Hands-on experience with .NET and C#, including modern .NET runtimes, for production support and fixesFamiliarity with AWS services such as EC2, S3, CloudWatch, and IAMExposure to CI/CD pipelines (GitHub Actions preferred), including release support and troubleshootingA DevOps mindset with interest in build, deploy, operate, and improve workflowsWorking knowledge of Angular, TypeScript, and RESTful APIs, with the ability to debug issues across the stackExperience supporting SQL Server–based applications, including basic performance analysis and operational tasks (AWS RDS experience a plus)Comfort working in production environments and responding to incidentsInterest in using AI-assisted development and intelligent QA tools to improve productivityStrong collaboration, communication, and ownership mindset Nice-To-Have Experience with Docker and containerized applicationsExposure to Infrastructure as Code (Terraform or CloudFormation)Familiarity with modern test automation tools (e.g., Playwright, Cypress)Prior experience in L2/L3 production support or on-call rotations Impact You’ll Deliver: By joining the Support team, you’ll help keep the CMS platform stable and trusted by contributing to faster incident resolution, safer releases, improved operational documentation, and the organization’s transition toward more cloud-native and automated operations. What’s In It For You? We understand that there is life at work and life outside of work. Here are a few benefits we all benefit from that support us to be our creative best. Benefits from Day 1 Gym discounts Employee and Family Assistance program Virtual wellness events Conferences & training budget Regular internal training programs Financial planning Let us help you invest in your future with 3% matching towards your pension and multiple forms of income protection. Competitive salary Annual bonus structure 3% CPP matching The base salary range for this position is CAD $100,000 – CAD $150,000. This range reflects the expected compensation at the time of posting. The final offer may vary and can be higher based on relevant skills, experience, location, and market conditions. Based on the role the total rewards package may also include benefits, bonus, and other employee offerings. Use of Artificial Intelligence in Hiring: We use artificial intelligence (“AI”) in our hiring process, including to screen, assess, or select applicants for this position. Vacancy Status: This job posting is for an existing vacancy. Compensation Our ranges reflect the expected compensation at the time of posting. The final offer may vary and can be higher based on relevant skills, experience, location, and market conditions. Based on the role, the total rewards package may also include benefits, bonus, and other employee offerings. The base salary range for this position is: $100,000 CAD - $150,000 CAD Use of Artificial Intelligence in Hiring: We use artificial intelligence (“AI”) in our hiring process, including to screen, assess, or select applicants for this position. Vacancy Status: This job posting is for an existing vacancy.