Principal Full Stack Engineer - Managed Service

We're an award-winning consultancy known for delivering exceptional products and services through technology. We work closely with organisations to help them accelerate value delivery and create outstanding customer experiences. Our purpose is simple: to empower organisations to make a real difference for people, society, and the planet through technology that's efficient, user-friendly, and solves problems fast. At Burendo, we believe that together, we can achieve incredible things. What sets us apart is how we work. We pride ourselves on having a pragmatic attitude to delivery—we think big, plan practically, adapt quickly, and always focus on results, no matter how complex the challenge. We're passionate about making great things happen by embracing innovation, challenging the status quo, and fostering collaboration at every step. At Burendo, caring for people is at the heart of what we do. We value partnerships, listen to different viewpoints, and believe in treating everyone fairly. And, we love to share what we learn—using our expertise to help others grow and empowering organisations to succeed in the long term. Here at Burendo we are seeking an experienced Principal Full Stack Engineer with a proven ability to lead L2/L3 support teams across a diverse range of applications and ecosystems. You will ideally have experience in managed service operations, along with proficiency in multiple programming languages and cloud platforms. In this role, you will act as the technical authority for the team, driving best practices and ensuring high-quality service delivery, while also providing leadership, mentoring team members, and building effective relationships with stakeholders across the business. Requirements Act as the highest technical escalation point within a managed service function Set and maintain engineering standards across teams within the service Lead the management and resolution of complex L2/L3 incidents Lead root cause analysis and post-incident investigations for major incidents Own service onboarding from a technical readiness perspective Participate in an on-call rota, including out-of-hours incident response Mentor and support the development of engineers at all experience levels Work with service delivery colleagues to manage client relationships Must-Have Skills & Experience Knowledge of at least one of the following: Java, Python, Node.js, or C# Hands-on cloud architecture experience with either AWS or Azure Experience with infrastructure-as-code tools such as Terraform Understanding of ITIL practices Recent experience leading engineering teams Nice-to-Have Skills & Experience Knowledge of highly available architectures Experience with Postgres or other relational database systems Exposure to front-end technologies such as React.js Experience working in public sector or regulated data environments Benefits 25 days Annual Leave (plus bank holidays)An additional day of paid leave for celebrations1 additional day of holiday after 2 years' service (26 days total) and another 2 days after 5 years (28 days total)Monthly Wellness AllowanceAnnual Learning and Development AllowancePaid time off for Life EventsMatched Employer Contributed Pension (5%)Life assurance based on 4 x your salaryAccess to an Employee Assistance ProgrammeEnhanced Family LeaveEnhanced company sick payA range of optional Salary Sacrifice benefits (inc EV Scheme, Home and Tech, Cycle to Work and Pension)Exciting calendar of Burendo social events and activities We are committed to promoting equal opportunities in employment. You and any job applicants will receive equal treatment regardless of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, nationality, ethnic or national origin, religion or belief, sex or sexual orientation As a proud supporter of the Armed Forces Covenant, we welcome all applications from members of the Armed Forces Community.