Operation and Maintenance Engineer – Cloud Operation Services (m/f/d) (ID: 22366)

We are searching intelligent and innovative employees. If you are interested in working for a dynamic company with flat hierarchy, we look forward to receiving your application. Your tasks: Deliver customer onboarding and training support, ensuring successful adoption of systems and platformsExecute operational tasks on cloud-hosted user platforms based on customer requests, ensuring reliability and availabilityContinuously perform system monitoring to ensure uninterrupted service availabilityPerform independently incident management and troubleshooting, ensuring timely resolution and minimal service disruptionSupport problem management and bug fix activities, contributing to sustainable solutions and prevention of recurrence, Support quality enhancement initiatives to improve system performance and customer satisfactionCoordinate with development teams and L3 support, ensuring efficient escalation handling and resolution of complex issuesSupport and track compliance with service agreements (SLAs) and KPIs, Support the design and optimization of Jira Service Management (JSM) portals and ticket workflows to improve service efficiency and user experienceContribute to the continuous refinement and improvement of operational processes to enhance scalability and robustnessSupport the preparation and presentation of operational reports, including KPI tracking, incident analysis, and improvement actions, Support and participate in customer quality meetings, ensuring transparency and alignment on service performancePerform root cause analysis (RCA) for incidents and recurring issues, supporting the implementation of preventive measures, Support the creation of P1 & P2 major incident reports, including impact assessment and corrective actions Your profile: Master’s or Bachelor’s degree in Computer Science, Communication or similarMinimum 2 years experience in cloud connectivity in automotive or IOT complex architectureExperiences with electric vehicle architecture, infotainment, connectivity, over the air programming or vehicle diagnostics are an advantageExperience in operations, maintenance, or IT service management environments, ideally in cloud-based systemsStrong understanding of incident management, problem management, and SLA/KPIHands-on experience with AWS cloud platforms and operational support of hosted applications appreciated, other platforms´ knowledge is the plusHands-on experience with Jira Service Management (JSM) or comparable ticketing toolsAbility to collaborate effectively with international DevOps teams and L3 support, including managing escalationsStrong analytical skills with experience in root cause analysis and troubleshooting complex systems, Experience in process optimization and continuous improvementSolid reporting skills with the ability to translate operational data into actionable insightsFluent in English You can expect ... Experience in exciting and international projectsContinuous salary developmentDa Vinci Corporate BenefitsOn-the-job training and language coursesAppreciation, motivation and commitment Nothing provides more motivation than success. Da Vinci Engineering is highly committed to ensuring the own employees' success. Become a part of us!