Onsite Support Engineer

Job Description – Onsite Support Engineer Location - Melbourne Skills - Windows 10/11, M365, Intune, SCCM, Azure AD. Experience 2+ Years Role Summary We are seeking a skilled Onsite Support Engineer to provide dedicated IT support, ensuring a seamless end-user experience, high system availability, and adherence to enterprise IT service and security standards. Key Responsibilities Provide hands-on onsite support for end-user devices including desktops, laptops, printers, and mobile devicesTroubleshoot and resolve issues related to Windows 10/11, Microsoft 365 (O365), and enterprise applicationsManage devices using Microsoft Intune (MDM/MAM) and SCCM, including patching, imaging, and policy enforcementAdminister user access, accounts, and permissions via Active Directory and Azure ADSupport Windows 11 migration activities, including device readiness, application validation, and user transitionPerform EUC application testing and validation in collaboration with business and project teamsManage incidents and service requests via ServiceNow, ensuring SLA adherenceCoordinate with L2/L3 support teams, vendors, and network teams for issue resolution and escalationHandle onboarding/offboarding activities including device provisioning and access setupMaintain asset inventory, documentation, and knowledge base articlesEnsure compliance with organizational security standards and IT policiesSkills & Experience Required Strong experience with Windows OS (Windows 10/11) and Microsoft 365Hands-on expertise in Intune, SCCM, Azure AD, and endpoint security tools (e.g., Microsoft Defender)Basic networking knowledge (VPN, LAN, Wi-Fi troubleshooting)Experience with ITIL processes and ITSM tools such as ServiceNow or ManageEngineProven experience in enterprise IT support environments with direct end-user interactionEducational Qualifications Bachelor’s degree in information technology, Computer Science, Engineering, or equivalent practical experienceKey Competencies Strong customer focus and communication skillsAbility to work independently in a business-critical onsite environmentProactive problem-solving and continuous improvement mindsetEffective collaboration across EUC, Network, and Security teamsBehavioral Attributes Team-oriented and adaptableAbility to perform under pressurePositive and solution-driven attitude