Product Owner (m/w/d) CX

About Us ATOSS Software SE is one of Germany’s most successful tech growth stories. As the market leader in Workforce Management Software, we help companies work more intelligently, creatively, and humanely optimizing the balance between profitability and people. We’re a rare company: according to Handelsblatt (10/24), just 309 public companies worldwide achieved over 20% return on sales for ten consecutive years. Only one based in Germany: ATOSS Software SE. With 20 years of record breaking growth, over €2 billion market cap, and listings in SDAX and TecDAX, we’re scaling globally and we’re growing. If you’re ready to drive impact in a high-performing B2B SaaS environment, this is your chance to elevate your career. The Person You are At ATOSS, we hire for both character and skill, seeking individuals who embody resilience, a pioneering spirit, and the passion to grow. We Value Those Who Think like entrepreneurs – taking ownership, pushing boundaries, and driving impact. Challenge the status quo – bringing fresh ideas and bold execution to the table. Thrive in change – seeing growth as a lifelong journey, both professionally and personally. The Role Be a part of ATOSS Digital Strategy & Transfomation (DST) Team: We are looking for a Product Owner to take ownership of our Customer Experience tool landscape beyond CRM and drive the continuous improvement of related business processes. In this role, you will work closely with Sales, Marketing, and Customer Success teams to optimize systems, integrations, and workflows that support our go-to-market activities. Key Responsibilities Own and further develop CX tools such as Outreach, LinkedIn Sales Navigator, Highspot, Perspektive, and potentially other CX, Sales, or Customer Success systemsAnalyze, design, and optimize end-to-end business processes across Sales, Marketing, and Customer Success in connection with these toolsGather, prioritize, and evaluate business requirements in close collaboration with internal stakeholdersAct as a trusted advisor and sparring partner by challenging existing processes from both a business and technical perspectiveContribute to the strategic development and roadmap of the CX systems landscapeDesign and implement system enhancements, including configurations, workflows, and integrationsCoordinate external service providers for more complex implementations where requiredSupport and improve integrations between CX systems and adjacent platforms, especially CRM, Customer Success platforms, Data Warehouse, and Marketing Automation systemsEstablish standards and best practices for system usage, data quality, and authorizationsCreate guidelines and documentation for system governance Key Requirements Degree in Business Informatics or a comparable technical fieldAt least 5 years of experience as Product Owner, System Owner, Business Analyst, or in a similar CX roleStrong understanding of Sales, Marketing, and/or Customer Success processesHands-on experience with tools such as Outreach, LinkedIn Sales Navigator, Highspot, Customer Success platforms, or similar systemsExperience working with business stakeholders and external implementation partnersKnowledge of system integrations, APIs, and interfaces to CRM, CS, or Marketing Automation systems is a plusStructured and analytical working style with a strong process mindsetExperience in requirements gathering, documentation, and prioritizationStrong communication skills and the ability to bridge business and technical teamsProactive, team-oriented mindset with a strong sense of ownership and responsibilityVery good English skills, written and spoken Our Benefits Competitive Rewards: Including profit-sharing and employee stock program. Structured Onboarding & Continuous Leadership Development: Clear career paths onboarding through Expert & Leadership Tracks, plus access to ATOSS Academy. Flexible Work Culture: Hybrid options (remote within the EU) and 30 days of vacation.Engaging Team Environment: Seasonal company events, team retreats, and an in-house barista in Munich. Health & Wellbeing: Including regular check-ups, corporate wellness programs, and Wellhub membership. Stability & Growth: Company listed on SDAX & TecDAX, with 19+ years of record-breaking revenue and a 30%+ EBIT margin. Certified Top Employer© for the 7th year in a row. At Atoss, great talent knows no limits. We welcome professionals from all backgrounds and empower their growth through an inclusive, skill focused environment. Join us and be part of a high-growth, future-focused company!