Senior Business Development Manager

Content Guru is a leading global provider of enterprise cloud Customer Experience (CX) and contact centre solutions, and we are at the forefront of the Generative AI evolution. We’re looking for a Senior Business Development Manager to join our team at our head office in Bracknell, Berkshire. This is a senior sales role, responsible for securing complex, high-value new business opportunities and driving revenue growth across assigned markets, sectors, or geographical regions. If you are an experienced sales professional with a proven track record of closing major deals, developing strategic customer relationships, and delivering against ambitious sales targets, we’d love to hear from you. What we are looking for… We’re seeking an experienced and commercially focused Senior Business Development Manager to join our Sales team. You’ll be responsible for identifying, developing, and closing complex sales opportunities, whilst building strong relationships with key stakeholders and delivering solutions that meet customer requirements. You will also support the development of less experienced colleagues through mentoring and knowledge sharing. This role would suit an experienced business development professional with a strong background in SaaS, technology, or a related industry, who is comfortable managing large opportunities from initial engagement through to successful contract award. Location… This role is based in our head office in Bracknell, Berkshire. Regular travel to customer sites will be required. Key responsibilities of the role… Strategic Account Planning Achieve revenue and margin targets from new customers on a monthly, quarterly, and annual basisDevelop and execute sales strategies to meet or exceed revenue targets within assigned regions, sectors, or market areasWork with Marketing and other internal teams to identify and target prospective customersDevelop account-specific sales strategies and plansIdentify and prioritise key accounts and opportunitiesProvide accurate forecasting through effective management of sales opportunitiesMaintain accurate sales activity, pipeline, and forecasting information within CRM systems Customer Relationships & Satisfaction Build and maintain strong relationships with decision-makers, influencers, and key stakeholders within target organisationsDrive the promotion and sale of additional services to customersMaintain a detailed understanding of customer objectives and key personnelPrepare and deliver proposals, quotations, and presentations tailored to customer requirementsManage customer expectations throughout the sales and delivery lifecycleWork closely with internal teams to ensure customer satisfaction and successful outcomes Bid & Tender Management Work closely with Presales, Delivery, Support, and bid teams to secure new business opportunitiesLead, contribute to, and coordinate virtual bid teams to deliver high-quality tenders and proposalsFully qualify opportunities to ensure customer requirements are clearly understoodTake overall responsibility for assigned opportunities through to conclusionEnsure all bid and tender activities are completed to a high standard and within required timescales Product & Sales Expertise Maintain a strong understanding of Content Guru’s products, services, and supporting technologiesConduct detailed needs assessments and solution presentations to demonstrate the value of the storm® platformMonitor industry developments, market trends, and competitor activitySupport brand and marketing activities where requiredProvide mentoring and guidance to less experienced sales colleaguesMaintain regular communication with Sales leadership regarding opportunities and performance About You… Bachelor’s degree or substantial equivalent experienceGood experience managing or closing major accounts, typically of at least five yearsSubstantial experience within a SaaS, technology, or related industryDemonstrable track record of meeting or exceeding sales targetsExperience using CRM systems and sales management toolsStrong interpersonal, influencing, and negotiation skillsExcellent communication and presentation skills, with the ability to adapt style to different audiencesStrong consultative selling skills, including prospecting, listening, presenting, and closingCommercially aware and numerate, with the ability to develop accurate cost models and achieve margin targetsExcellent attention to detailExperience selling through channel or indirect partners would be advantageousExperience selling to international customers would be advantageousExperience within telecommunications or specific industry verticals such as utilities or healthcare would be advantageousPrevious experience mentoring or supporting colleagues would be beneficial About The Company… Content Guru is the largest privately owned provider of Customer Experience (CX) and Contact Centre as a Service (CCaaS) in Europe. With modern, vibrant offices in the UK, Germany, Japan, the Netherlands, Portugal, the US, Greece, and Australia, our award-winning cloud technology powers mission-critical services for some of the world’s biggest organisations. Our goal is to enhance the way the world communicates, enabling seamless interactions across voice, video, chat, email, and more. We exist to make engagement easy – over any channel, anytime, anywhere. We are an equal opportunities employer and consider all qualified applicants regardless of race, gender, religion, orientation, disability, or any other protected characteristic. We are committed to creating an inclusive workplace where individuals can thrive and grow.