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SMB Account Manager

Delivery Hero — Germany (for Ukraine branch/hub) · Posted ~22 hours ago

Mid Full-time Visa History ✓

Skills

Account management Partner relationships Business reviews KPI reporting Sales Negotiation Marketing campaigns Customer success

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Summary

A digital commerce company is seeking an account manager to support small and medium business partners, improve performance metrics, and develop long-term commercial relationships.

Highlights

Opportunity to manage a partner portfolio, drive business growth, build relationships, and optimize commercial performance.

Description

Job DescriptionYOUR MISSION As an Account Manager, you will be a key member of the Glovo Account Management team, responsible for a portfolio of SMB partners. You will collaborate with small and medium-sized local brands, stores, and restaurants, helping them scale their business on Glovo and grow revenues through continuous optimization and partnership development. THE JOURNEY Establish excellent relationships with Glovo’s partners through consistent and proactive communication, identifying their needs and building engagement (Partner’s meetings and business reviews).Evaluate, follow up and build reports of your portfolio and KPIs periodically. Take actions to reach your goals and company OKRs.Draw and execute plans, making your partners grow through promos negotiations, marketing activations and menu performance (selling items, AOV, Conversion Rate, cross-selling and upselling) .Ensure that Glovo has the best content by signing exclusivities with partners.Optimize Glovo visibility through marketing actions with our partners (using marketing kits, merchandising, etc).Improve Glovo’s revenue through commission renegotiation and selling assets.Understand, build action plans, and follow up on churned and inactive partners.Improve operational efficiency of our partners by making sure we always deliver the best service to our customers.