Support Engineer

Support Engineer – RVR Do you want to work with technology that supports registries, public services, and vital records around the world? At Axiell, we develop digital tools that help governments and public agencies manage and deliver vital records services across the world. Registries and vital records organizations use our platforms to register life events, improve service delivery, support accessibility, and connect with the communities they serve. With 20+ offices globally and headquarters in Sweden, we’re on a mission to empower public service, trust, and civic engagement. We’re now looking for a Support Engineer to join our Registries and Vital Records team and help us continue this important work. The Role As a Support Engineer, you will provide front‑line application support to our customers using Axiell’s vital records and civil registration solutions. You’ll work closely with customers, Product Development, QA, and Delivery teams to troubleshoot issues, test fixes, and ensure a high‑quality support experience from implementation through day‑to‑day operations. This role reports to the Customer Support Manager and is ideal for someone early in their career in support who enjoys problem‑solving and customer interaction in a technical environment. What you’ll do Monitor, manage, and resolve customer issues using Jira or Azure DevOpsCommunicate directly with customers to understand and troubleshoot technical problemsTest fixes and deployments to ensure smooth functionalityDocument cases clearly and manage support queuesCollaborate with Product Development and QA for issue escalation and resolutionContribute to improving support processes and toolsProvide clear, timely updates to customers and internal stakeholdersHybrid work setup What we’re looking for A degree in Computer Science or a related field1–2 years of experience in a technical support or similar roleStrong problem‑solving and debugging skillsExperience working with Linux / Unix environmentsKnowledge of one or more of the following: C++, Java, Perl, PythonFamiliarity with web technologies such as JavaScript, HTML, XSL, and React‑based frameworksExperience with Jetty, IDEs (e.g. VS Code), and version control (Git)Working knowledge of Jira, Azure DevOps, or similar toolsExcellent written and verbal communication skills What success looks like Support tickets resolved within agreed SLAsPositive customer satisfaction feedbackClear, actionable documentation for escalated issuesContinuous growth in technical skills and product knowledge Why Axiell Work in an international, purpose‑driven companyBe part of a collaborative support team with close ties to developmentGain exposure to mission‑critical systems used by public institutionsDevelop your technical skills and grow within a global organization Location Flexibility We’re flexible regarding where this role can be based. Our primary locations for the position is Melbourne, but we also welcome applicants from other eligible areas, including Sydney, Bisbane and Hobart. If you’re based in any of these locations, we encourage you to apply. Ready to apply? 👉 Please send us your CV and a cover letter describing your interest in the role, what makes you a strong fit, and your salary expectations. Don’t meet every requirement? That’s okay! At Axiell, we value diverse experiences. If you’re excited about the role, we encourage you to apply.