Manager Rider Acquisition & Partnerships

Job DescriptionWHAT’S ON YOUR PLATE? Build, maintain & partially own strong relationships with all 3PL partners across the country Build a trusting relationship that allows exchange of information and best practices across cities Ensure sufficient data is shared to allow for educated directions & improvements in performance Create right incentives / penalties for 3rd parties to improve rider performance Ensure rider safety & wellbeing are top priority for 3rd parties and solid measures and tools are in place Be the voice of the 3rd party to Talabat: Listen to the challenges and find solutions with the internal team Ensure 3pl compliance to Talabat rules to increase rider loyalty across all 3rd parties Design learning courses, training programs, and workshops for riders about internal SOPs and new features/policies Responsible for onboarding of new riders and reboarding of existing riders Lead entire rider lifecycle to improve retention of existing riders Build training SOPs and metrics to measure rider performance and compliance Conduct Rider Engagement activities and Focused Group discussions with Riders to understand their pain points and work on them Documenting all training activities Assessing the effectiveness of training through surveys/feedback Groom rider quality (behavior, appearance, professionalism, presentation etc) Setting up a performance improvement plan to improve performance of low performing riders Reduce rider complaints originating from customers