AI Software Quality Assurance Engineer - Manager

About Us With offices in 152 countries and nearly 328,000 professionals, we are one of the world’s leading professional services networks, helping organisations and individuals create lasting value through Assurance, Tax and Advisory services. For over 40 years, we have contributed to the Middle East’s transformation journey, partnering with governments and businesses to deliver sustainable solutions. Today, more than 12,000 of us across Bahrain, Egypt, Iraq, Jordan, Kuwait, Lebanon, Libya, Oman, Palestine, Qatar, Saudi Arabia and the UAE are shaping the region’s future. Line Of Service Overview Internal Firm Services (IFS) is the trusted foundation of PwC, delivering innovative managed services and operational capabilities that enable our clients’ evolving needs. A career in IFS offers diverse opportunities across Human Capital, Finance, Technology, Clients & Markets, Marketing & Communications, Risk & Quality, Partner Development, Office Management, and Managed Services. We don’t just support the business—we shape it, driving strategies and initiatives that power growth and transformation across PwC Middle East. Business Unit Overview The Chief Technology and AI Office (CTAIO) at PwC Middle East combines strategic foresight with digital innovation to accelerate transformation. Within this platform, PwC's The Difference uses foundations of the MG Taylor methodology to bring together the right people, information, environment and context. We design collaborative experiences that build alignment, improve decisions and move groups from discussion to practical action. How You’ll Contribute As a Quality Assurance Manager, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. Responsibilities include but are not limited to: Establishing testing standards and quality frameworks for AI, Generative AI and Machine Learning solutions Defining validation approaches for AI model performance, reliability, accuracy and governance requirements Collaborating with AI Engineers, Data Scientists and Product Teams to ensure responsible AI and quality-by-design principles are embedded throughout solution development Leading QA strategy, governance and quality assurance activities across multiple projects, products and delivery teams Defining quality standards, testing frameworks and controls aligned with organizational and business objectives Managing end-to-end testing activities across software development lifecycles, ensuring delivery quality and release readiness Overseeing functional, regression, integration, performance, security and user acceptance testing initiatives Establishing risk-based testing approaches and ensuring appropriate test coverage across solutions Driving quality engineering transformation through automation, continuous integration and continuous testing practices Leading defect management processes, root cause analysis and quality improvement initiatives Collaborating with engineering, product, architecture and business leadership teams to define quality objectives and success metrics Managing QA resources, project priorities, budgets and delivery timelines Developing testing strategies for AI-enabled applications, enterprise platforms and digital products Reviewing and approving test plans, test execution reports and release sign-off recommendations Monitoring quality metrics and reporting delivery risk, defects and testing progress to leadership stakeholders Leading production readiness reviews and post-release quality assessments Building and mentoring high-performing QA teams through coaching, performance development and knowledge sharing Driving continuous improvement initiatives and establishing quality assurance best practices across the organisation Supporting client engagements, audits and compliance requirements related to software quality and testing controls What You’ll Bring 8+ years of experience in software quality assurance, quality engineering or testing leadership roles Bachelor's degree in computer science, Information Technology, Software Engineering or a related field Proven experience leading QA teams and managing testing activities across multiple workstreams Strong expertise in quality assurance methodologies, test management and defect lifecycle management Experience implementing and scaling test automation frameworks and quality engineering practices Strong understanding of Agile, DevOps, CI/CD and modern software development practices Experience with tools such as JIRA, Postman, Selenium, Playwright, JMeter, Azure DevOps or equivalent technologies Experience testing enterprise applications, cloud platforms and digital products Strong stakeholder management, communication and leadership skills Experience managing testing risks, quality governance and release management activities Ability to define quality metrics, KPIs and reporting dashboards for leadership audiences Experience coaching and developing QA professionals across different levels How You’ll Make a Difference At PwC Midde East, we expect all our people to embody the skills and behaviours of The PwC Professional framework, helping us deliver on our strategy while growing and developing as leaders at every level. Why You’ll Love Working at PwC At PwC Middle East, you’ll find more than just a job - you’ll build a meaningful career, supported by rewards and benefits that help you thrive. We offer competitive pay, comprehensive benefits, and programs that promote well-being, balance, and personal growth. You’ll have access to continuous learning, digital upskilling, and a collaborative environment that values innovation, mentorship, and diversity. Are you ready to make a difference? Want to unlock new value by applying your unique perspective and talents? You can grow exponentially here. Discover more about Life at PwC Middle East.