M365 Specialist

Do you enjoy solving technical challenges and helping users get the most from Microsoft 365 services? Would you like to develop your expertise across collaboration, productivity, and cloud technologies while working in an international environment? Interested in joining a leading global software and cloud solutions provider where learning, knowledge sharing, and career growth are part of everyday work? Practical InformationLocation: Warsaw, Poland | Reports to: Service Delivery Manager | Work arrangement: On-site | Contract type: Full-time | Visa status: Valid working visa for Poland | Language requirements: Fluent/professional Polish and English, written and verbal As our new M365 Specialist, you will play an important role in supporting and enhancing Microsoft 365 services for our customers. You will work closely with users, technical teams, and cloud technologies to deliver a seamless digital workplace experience while continuously expanding your knowledge across the Microsoft ecosystem. Key responsibilities Provide support for Microsoft 365 services, including Exchange Online, Microsoft Teams, SharePoint Online, OneDrive, and Entra ID.Investigate and resolve technical incidents and service requests while ensuring an excellent user experience.Support user onboarding, account administration, licensing, and access management activities.Collaborate with experienced colleagues to troubleshoot more complex technical issues and implement service improvements.Contribute to knowledge-sharing initiatives, documentation, and operational best practices.Participate in Microsoft 365 projects, migrations, and ongoing service enhancement activities. Job Requirements Familiarity with Microsoft 365 technologies such as Teams, Exchange Online, SharePoint Online, OneDrive, or Entra ID.Experience supporting users in an IT support, service desk, infrastructure, or cloud environment.Understanding of core IT concepts including user administration, authentication, permissions, and troubleshooting.Strong communication skills and a customer-focused mindset.Curiosity and willingness to learn new technologies and develop technical expertise.Organized and detail-oriented approach to problem solving.Nice to have: Microsoft certifications such as MS-900, AZ-900, or related Microsoft learning achievements. What’s on offer Our company benefits vary based on your location, but always include: Global company culture: We defined our 6 core values through our company culture (https://www.softwareone.com/en/our-story/our-values) A mentor who supports your successful start and is at your side with advice and action President’s Club: Recognition awarded by leadership and your peers Flexible work: Do great work from anywhere but also visit local office to deliver excellence in team relationship Lifelong education: A variety of training and development opportunities covered by the company Hire to Grow: We optimize our internal structures and feedback culture constantly to be your Employer of Choice, today and in future Company description SoftwareOne is a global provider of software and cloud solutions. With a presence in over 70 countries and more than 12,000 professionals, we help organizations optimize software investments, modernize applications, and unlock the value of cloud, data, and AI. Our people are at the core of everything we do. We enable collaboration across borders, continuous learning, and opportunities to grow in a fast-evolving technology landscape. Whether your focus is on technology, customer success, or business operations, your ideas matter, and your contributions make a difference. Join a global team where you can build your skills, work with leading technologies, and make a real impact for our customers.