Platform Operations Manager (DevOps & Site Reliability Engineering)

Location: Hybrid - working from our Canary Wharf office 2-3 times per week Reports to: Director of Engineering Salary: Up to £75,000 Manages: Platform Operations & DevOps Team (UK & India) ✨Join Us at The Centre for ADHD Research and Excellence: Shaping the Future of Accessible Healthcare✨ At Care ADHD, our mission is to transform ADHD care through innovation, data, and technology — delivering accessible, patient-centred services that improve outcomes for individuals, clinicians, and healthcare providers. We believe that high-quality data and meaningful insight are essential to improving clinical services, understanding patient journeys, and ensuring that care is delivered efficiently and effectively. 💫The Role We are looking for an experienced and hands-on Platform Operations Lead to own the reliability, availability, performance, and operational stability of Care ADHDʼs technology platforms. This role combines DevOps, Site Reliability Engineering (SRE), cloud infrastructure, platform operations, and technical leadership — ensuring that our systems are securely deployed, highly available, scalable, and operational 24/7/365. You will lead platform operations across both the UK and India, working closely with engineering, QA, security, and product teams to ensure our infrastructure and deployment capabilities support a fast-moving and high-quality engineering organisation. This is a highly technical leadership role requiring someone who is equally comfortable defining operational strategy, improving engineering practices, and being hands-on with cloud infrastructure, automation, monitoring, incident response, and reliability engineering. 😎What You’ll Be Doing Key Responsibilities: Platform Reliability & Operations Own the operational health, availability, and reliability of all production and non-production environmentsEnsure platforms are monitored, maintained, and operational 24/7/365Lead platform incident management, root cause analysis, and service recovery processesEstablish and improve operational readiness, resilience, and disaster recovery capabilitiesDefine and manage SLAs, SLOs, and operational performance metricsEnsure high levels of platform uptime, stability, scalability, and security DevOps & Infrastructure Engineering Design, build, and maintain cloud infrastructure primarily within AWSLead infrastructure automation and Infrastructure as Code initiatives using Terraform or AWS CDKDesign and optimise CI/CD pipelines to support efficient, secure, and reliable software deliveryImprove deployment automation, release management, and environment consistency Support engineering teams with platform tooling, deployment strategies, and operational best practicesDrive improvements in: Deployment reliability Infrastructure scalability Platform security Cost optimisation Operational efficiency Site Reliability Engineering (SRE) Implement and maintain observability solutions including: Monitoring Logging Alerting TracingDevelop proactive approaches to incident prevention and operational resilienceLead reliability engineering practices including: Capacity planning Performance monitoring Fault tolerance High availability designReduce operational toil through automation and self-service toolingEstablish strong incident response and post-incident review processes Leadership & Team Management Lead and mentor platform operations and DevOps engineers across the UK and IndiaBuild a collaborative, accountable, and high-performing operational cultureAllocate and coordinate operational resources across projects and platform prioritiesWork closely with the Director of Engineering to align platform strategy with product and engineering delivery goalsCollaborate with engineering leads, QA, security, and product teams to support platform and release readiness Security, Compliance & Governance Ensure infrastructure and operational processes follow security best practicesSupport compliance with GDPR and healthcare-related operational standardsHelp implement operational governance, access controls, and infrastructure security policiesWork closely with security and engineering teams to manage vulnerabilities and operational risk Technology Environment AWS cloud infrastructureKubernetes and containerised servicesServerless platforms (AWS Lambda, API Gateway)Node.js / TypeScript applicationsPostgreSQL and cloud-native databasesTerraform / AWS CDKCI/CD pipelines and deployment automationMonitoring and observability toolingMicroservices and event-driven architectures Experience 🚀What We’re Looking For 8+ years of experience in DevOps, Platform Engineering, SRE, or Infrastructure EngineeringProven experience leading operational or platform engineering teamsStrong experience managing distributed or offshore technical teamsExperience supporting business-critical production systems with high availability requirementsExperience operating cloud-native platforms in AWS environment Technical Skills Strong hands-on experience with: AWS cloud infrastructure and servicesCI/CD pipeline design and automationInfrastructure as Code (Terraform or AWS CDK)Kubernetes and container orchestrationMonitoring, logging, and observability platformsIncident management and operational supportLinux systems administration and networking fundamentals Strong understanding of: Site Reliability Engineering principlesHigh availability and disaster recovery designPlatform scalability and resilienceSecurity and operational governancePerformance optimisation and capacity planning Experience with tools such as: TerraformGitHub Actions / GitLab CI / JenkinsCloudWatchDatadog / Grafana / PrometheusDocker / KubernetesPagerDuty or similar incident management tooling Leadership Competencies Operational Leadership Strong ownership mindset with the ability to lead operational stability and platform reliability across the organisation. Communication Excellent communication and stakeholder management skills, particularly across distributed engineering teams. Problem Solving Calm and effective under pressure with strong incident management and troubleshooting capabilities. Collaboration Works effectively across engineering, product, QA, and security teams to support reliable platform delivery. 🏆What Success Looks Like Stable, secure, and highly available platforms operating 24/7/365Reliable and efficient deployment and release processesStrong monitoring, observability, and incident management practicesReduced downtime, operational risk, and deployment failuresHigh-performing platform operations teams across the UK and IndiaEngineering teams enabled through strong platform tooling and operational support 🙏🏻Why Join Care ADHD This is an opportunity to play a critical role in building and operating the platform infrastructure behind a growing digital healthcare organisation focused on improving ADHD care and patient outcomes. Youʼll have significant influence over platform reliability, operational strategy, engineering enablement, and cloud infrastructure — helping ensure the technology powering our services is secure, scalable, and always available. 🙏🏻What You Can Expect From Us Competitive salaryHybrid working - work from our Canary Wharf office 2-3 times per week25 days annual leave (plus UK public holidays)Team get-togethersA paid day off on your birthdayOffice equipment when you join£500 stipend to set up your home office*Pension contributionBe part of one of the UK’s most ambitious HealthTech start-ups 🗓️Our Hiring Process We aim to make our hiring process as streamlined as possible. Successful applicants will have: Stage 1 - Screening Call with our Talent Acquisition Specialist Stage 2 - Interview with the Director of Engineering Stage 3 - Panel Interview Stage 4 - Offer 🩵Apply with Confidence Studies show that men apply for roles when they meet around 60% of the qualifications, whereas women and other marginalised groups often apply only if they meet every requirement. If you believe you’re a great fit but don’t meet every single requirement, we encourage you to apply! At Care ADHD, we’re committed to building a diverse and inclusive environment. We encourage applications from candidates of all backgrounds, especially those from historically marginalised communities, as we work together to create a more equitable future. Applications will close on the 9th July, or before if high volumes of applications are received.