Fraud Operations - IC - C

The Fraud Specialist investigates and resolves cases of potential fraud from start to finish. They must have great communication skills, the ability to work well on their own but also with others, possess strong decision making ability, and be able to meet or exceed KPI targets. They suggest process improvements to increase efficiency of processes and involve relevant internal stakeholders (e.g.Fraud analysts, Customer Service etc) when required. Responsibility Investigate and resolve cases of potential fraud from start to finish within the specified SLA Perform assigned detection/monitoring/project tasks with meaningful and actionable observations documented Escalation of rule and/or process improvement opportunities to the Operational excellence,analysts and team management Meets KPI/Objective requirements for operational work conducted Provides regular feedback on tooling and processes towards achievability of KPI/Objective. Able to identify and flag incidents based on set thresholds Ability to analyse patterns or available data and provide relevant information to the incident lead and incident manager to proceed further. Work effectively with team members and leadership by communicating fraud trends and sharing ideas and knowledge in a constructive and positive manner Ability to perform well in a fast paced environment and positively adapt to change Skillset Graduate in any discipline 3-4 years years experience in fraud detection and investigation. Experience of working towards targets and hitting KPI’s Good analytical skills and keen eye to detail Possesses strong internet research skills with the ability to navigate multiple systems simultaneously Team player - worked as part of a team before and work well with others Must have strong decision making ability and be self-disciplined Trustworthy character Flexible & Ability to quickly adapt to change Good and effective communication skills Ability to prioritise tasks Comfortable working fluently in English, both written and spoken Experience in the following domains is an added advantage: Travel industry Online Payments E-commerce/Retail fraud Level of Education Bachelor Degree Years of relevant Job Knowledge (3-4 years) Requirements of special knowledge/skills Excel: Able to use pivot, sort, arithmetic, graphs to interpret data and derive insights Any programming skills (SQL,Python,R,) a plus Pre-Employment Screening If your application is successful, your personal data may be used for a pre-employment screening check by a third party as permitted by applicable law. Depending on the vacancy and applicable law, a pre-employment screening may include employment history, education and other information (such as media information) that may be necessary for determining your qualifications and suitability for the position.