DevOps Engineer, Workplace Systems

When a Portfolio Manager loses access to critical systems, every second matters. When a trader has an issue five minutes before the market opens, there's no room for escalation chains or waiting for someone else to take ownership. That's where you come in. We're looking for an exceptional Workplace Engineer to become the senior technical authority for our New York office—supporting portfolio managers, traders, researchers and business leaders who rely on technology to make decisions worth millions of dollars every day. This isn't a call centre. This isn't a helpdesk. This is high-performance technology support for one of the world's leading investment firms. You'll solve complex technical problems, improve the technology experience and ensure our investment teams can focus entirely on generating returns. What You'll Own You'll become the senior technical escalation point for our New York office. Working alongside our Managed Service Provider, you'll take ownership of the problems that require real engineering expertise, while continuously improving the workplace technology that powers the business. From laptops to cloud services, identity to collaboration, market data to modern endpoint management—you'll help shape the technology experience for everyone. Your Mission Build a workplace technology platform that is: ReliableSecureFastAutomatedSimple to useInvisible when it's workingExceptional when support is neededYou'll eliminate recurring issues.You'll automate repetitive tasks.You'll improve the user experience.You'll solve problems permanently—not repeatedly. What You'll Be Doing You'll provide expert technical support across the firm's modern workplace platform, including: Be the senior escalation point for complex technical issues affecting our investment and corporate teamsOwning critical incidents from initial diagnosis through to permanent resolutionPartnering closely with our Managed Service Provider, ensuring high-quality service delivery while stepping in whenever deeper technical expertise is requiredTroubleshooting Windows, macOS, Microsoft 365, identity, networking and SaaS platformsSupporting business-critical trading, research and market data applicationsWorking alongside Infrastructure, Cloud, Network and Security Engineers to identify root causes and implement lasting improvementsDriving automation using PowerShell and modern endpoint management technologiesImproving onboarding, hardware lifecycle management and workplace technology standardsCreating clear technical documentation, operational runbooks and knowledge sharing across internal teams and our MSPContinuously improving how technology is delivered across the business What Great Looks Like You're far more than a desktop support engineer. You're a technical problem solver. You enjoy tackling the issues that nobody else can fix. You stay calm under pressure. You communicate confidently with senior stakeholders. You automate repetitive work whenever possible. You care about delivering an exceptional technology experience. You'll bring experience across: Windows 10 and 11macOSMicrosoft 365Exchange OnlineTeamsSharePointOneDriveActive Directory and Entra IDIntune, JAMF and modern endpoint managementPowerShell automationNetworking fundamentals including DNS, DHCP, TCP/IP, VPN and Wi-FiWorking alongside Managed Service Providers within enterprise environments Experience supporting trading environments, investment professionals would be advantageous! Bonus Points You'll stand out if you've supported technologies including: BloombergFlexTradeOMS and EMS platformsMarket data terminalsMicrosoft DefenderServiceNowJira Service ManagementConnectWiseFreshservice Why Join? You'll support some of the brightest people in finance using technology that genuinely matters. You'll work alongside Infrastructure, Cloud, Security and Network Engineers in an environment where engineering quality, responsiveness and continuous improvement are valued just as highly as technical knowledge. This isn't about closing tickets. It's about solving problems, improving technology and delivering an exceptional experience for people whose work depends on it. If you enjoy difficult technical challenges, thrive in fast-moving environments and take pride in providing world-class technical support, we'd love to hear from you.