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3PL Account Manager

Delivery Hero — Spain · Posted ~22 hours ago

Mid Full-time Visa History ✓

Skills

account management partner management negotiation KPI analysis contract management stakeholder management data-driven decision making analytics tools KPI dashboards

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Summary

A strategic account management position responsible for developing long-term relationships with logistics partners, improving efficiency through data insights, managing agreements, and driving operational excellence in a fast-growing delivery environment.

Highlights

High-impact role managing strategic partnerships, improving operational performance, using analytics for growth, and working cross-functionally with business teams.

Description

Job DescriptionGlovo Spain is evolving its delivery model, and we are building the team to lead this transition. As a 3PL Account Manager, you will own the strategic relationship with 5-8 third-party logistics (3PL) providers. You won’t just manage accounts; you will be their strategic advisor. Your goal is to use data to help them scale, improve their unit economics, and ensure top-tier fleet performance. This is a high-visibility, fast-paced role where your negotiation and execution will directly impact Glovo’s marketplace health in Spain. Responsibilities Own partner relationships: Act as the main business partner for 3PL owners, driving regular reviews to align their growth with Glovo’s objectives. Scale volume & efficiency: Analyze fleet KPIs to maximize order volumes, fix operational bottlenecks, and improve partner profitability. Drive tool adoption: Onboard and pitch new Glovo tech, features, and processes to partners to optimize their daily operations. Manage contracts & SLAs: Ensure strict contract execution, lead commercial renegotiations, and guarantee high-quality service levels. Unblock problems cross-functionally: Work toe-to-toe with Billing, Pricing, Legal, and Ops to solve complex issues fast and ensure a smooth partner experience. Turn data into action: Partner with our Strategy & Data team to launch local initiatives and experiments based on marketplace insights.