Customer Service Agent - English Speaker

Job DescriptionAt SIXT, we keep the world moving — and our international Customer Service & Sales Team is at the heart of it all. As an English-speaking Customer Service Agent (m/f/d), you'll be the friendly voice and helping hand that ensures every customer, from families heading on holiday to business travellers racing to meetings, gets the premium experience they deserve. This is a fully remote position with a night-shift schedule from 6pm to 8am, giving you the flexibility to work when the world slows down. If you have a passion for people and a customer-first mindset, this could be the perfect ride for you. Apply now and join Team Orange! YOUR ROLE AT SIXT You are the first point of contact for our customers, advising them on bookings, rental agreements, complaints, and invoicesYou support business and private customers by phone and email, helping them navigate online booking systems, make reservations, and find the right solution for any issueYou approach every interaction with a sympathetic ear and a solution-oriented mindset, offering customers a full-service experienceYou collaborate closely with other departments to deliver the best possible service and drive customer satisfaction and loyaltyYou are available to join our team starting September 14, 2026YOUR SKILLS MATTER Language You are fluent in English (written and spoken) with a clear and confident way of expressing yourselfAvailability You are available to work fully remotely from Portugal in rotating shifts from 6pm to 8amExperience You enjoy customer contact and handle challenging situations with professionalism and warmth — prior experience in customer service, a call centre, or BPO environment is required Soft Skills You are organised, communicative, resilient under a heavy workload, and highly dependableTeam Spirit You thrive in international teams and value the exchange with colleagues across different backgroundsTools You are comfortable working with MS Office programs, especially Outlook, Word, and ExcelWHAT WE OFFER The SIXT Lisbon Experience Two of Lisbon's most exciting hubs — Factory Lisboa in Beato and ARTs Lisboa in Parque das Nações — are where you'll find your new home base. Expect a fast-paced, international atmosphere where ideas flow freely, people genuinely look out for each other, and no two days feel quite the sameCommunity & International Environment Join a truly global workplace with colleagues from many nationalities. Regular team events, community activities, and inspiring talks with internal and external speakers make our Lisbon hubs more than just an officeModern Work Setup Benefit from a remote working model that gives you the flexibility to work from anywhere within PortugalAI at your fingertips From day one, you'll have access to Claude by Anthropic and SIXTgpt, SIXT's own AI platform, to supercharge your work. We invest in every team member's AI journey: encouraging experimentation, building knowledge, and making sure you're ahead of the curveTime Off & Wellbeing Enjoy 28 vacation days per year, an additional day off on your birthday, one volunteer day annually, and private health insurance that also covers your spouse and children free of chargeEveryday Benefits Receive a yearly Coverflex allowance and a daily meal allowance to make life a little easier every dayEmployee Perks Get exclusive rates on all SIXT services, with special discounts extended to your family and friends. Because great perks are even better when you can share them