Trading Incidents Analyst

Job DescriptionTrading Incidents Analyst In the position of Trading Incidents Analyst, you will work with Product, Technology, and Trading teams to help manage trading-related incidents. You will help ensure minimal customer impact and contribute to high-quality service delivery. You will provide 24/7 support to Entain's Trading teams globally. You will support the monitoring, logging, and evaluation of Trading Incidents, escalating issues, and assisting senior team members in investigations and resolutions. This is a night shift position. The first months of employment will be dedicated to training, which will take place during day shifts with mandatory office presence. Once training is complete and you transition to night shifts. Important Responsibilities: Be a contact for Trading Incidents across designated communication channels, escalating as needed. Monitor and manage shared inboxes, ensuring you log, prioritise, and assign emails according to established procedures. Support Trading Incidents Lead Analysts and senior team members during incident investigations and resolution activities. Help with initial incident checks using defined processes, gathering information to support further investigation. Handle basic sportsbook and trading-related queries from customer-facing teams, escalating complex issues. Support communication with third-party feed providers by logging issues and sharing relevant details. You will offer: Hands-on experience in issue assessment and incident management Exposure to multiple teams across Trading, Product, and Technology