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Desktop Support Engineer

Htechsupports — Poland · Posted ~1 day ago

Mid

Skills

Windows 10/11 administration Microsoft 365 Active Directory Azure AD Hardware troubleshooting Networking fundamentals IT support Windows TCP/IP DNS DHCP VPN

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Summary

A technical support role responsible for maintaining user devices, troubleshooting software and hardware issues, managing accounts, and assisting with enterprise IT operations. The ideal candidate is customer-focused and comfortable working independently.

Highlights

Provides an opportunity to support enterprise technology environments, work with diverse IT systems, and develop expertise across devices, networks, and cloud identity tools.

Description

5 years of experience in Desktop Support.Strong knowledge of Windows 10/11 administration and troubleshooting.Experience supporting Microsoft 365 applications (Outlook, Teams, OneDrive, Office Suite).Familiarity with Active Directory, Azure AD/Entra ID, and user account administration.Experience with hardware break-fix, laptop imaging, and device provisioning.Knowledge of ServiceNow or similar ITSM tools.Understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPN, Wi-Fi).Experience supporting network, printers, mobile devices, and conferencing equipment.Knowledge of asset management and inventory tracking processes.Customer-focused with strong interpersonal and communication skills.Punctual and willing to learn and quickly familiarize themselves with the client environment and processes.Ability to work independently with minimal supervision.