Senior IT Operations Engineer (Payments)

Senior IT Operations Engineer (Payment Services) Sydney | Hybrid | Full-time Join HPS Australia and Help Power Australia's Payment Systems At HPS Australia, we're part of a global payments technology company delivering mission-critical payment solutions to some of Australia's leading banks and financial institutions. Our teams support complex, high-availability payment platforms that process millions of transactions every day, ensuring reliability, security, and operational excellence across the payments ecosystem. Based in our modern Sydney CBD office, conveniently located near major public transport links, you'll enjoy a flexible hybrid working model while collaborating with experienced payment and technology professionals in a fast-paced, customer-focused environment. About the Role As a Senior IT Operations Engineer, you will play a critical role in ensuring the stability, availability, and performance of our payment processing platforms. Working closely with clients, project teams, developers, infrastructure specialists, and business stakeholders, you will manage production operations, resolve complex incidents, drive continuous improvement initiatives, and ensure our services consistently meet the high standards expected within the payments industry. This is an excellent opportunity for an experienced operations professional who thrives in a production support environment and enjoys working with business-critical systems that power millions of financial transactions every day. What You'll Do IT Operations & Production Support • Monitor, maintain, and support mission-critical payment platforms in a production environment. • Analyse business and technical requirements and identify effective operational solutions. • Define, implement, and continuously improve operational procedures, processes, and best practices. • Contribute to automation initiatives and the ongoing industrialisation of operational activities. • Support Business Continuity Planning (BCP) and operational resilience initiatives. • Prepare and maintain operational documentation, runbooks, testing records, and support procedures. • Ensure production readiness for system releases, upgrades, and deployments. Incident Management & Service Delivery • Manage and resolve incidents and service requests in accordance with agreed SLAs. • Perform root cause analysis and implement corrective and preventative actions. • Proactively monitor system performance and identify potential risks before they impact service. • Produce operational reports, performance metrics, and service dashboards. • Support key operational activities, including monitoring, scheduling, batch processing, backups, and secure file transfers. • Participate in operational reviews, governance meetings, and production support forums. Client & Stakeholder Management • Act as a key technical point of contact for clients and internal stakeholders. • Collaborate with development, infrastructure, project, and support teams to ensure seamless service delivery. • Communicate incidents, risks, service updates, and resolutions clearly and effectively. • Support continuous service improvement initiatives focused on system reliability and customer satisfaction. Technical Leadership & Knowledge Sharing • Provide Level 2 and Level 3 support for business-critical applications and services. • Mentor and support junior team members and contribute to team capability development. • Promote knowledge sharing through documentation and operational best practices. • Support compliance, security, and operational governance requirements. What We're Looking For Experience • 5+ years' experience in IT Operations, Production Support, Application Support, or Payment Systems Operations. • Experience supporting highly available, mission-critical systems within a 24/7 production environment. • Proven experience in incident management, problem management, and service delivery. • Experience working in payments, banking, financial services, or other regulated industries. • Strong client-facing experience with the ability to manage operational service outcomes. Technical Skills • Unix/Linux environments • Oracle, PostgreSQL, or other relational databases • Shell scripting and operational automation • Monitoring and alerting tools • Secure file transfer technologies (SFTP, CFT, etc.) • Scheduling tools such as Automic, $Universe, Control-M, or similar • Infrastructure, networking, and security fundamentals • Payment processing platforms and transaction flows • Experience supporting Visa, Mastercard, or other payment network environments is highly regarded Personal Attributes • Strong analytical and problem-solving skills with a proactive approach. • Excellent communication and stakeholder management abilities. • Ability to work effectively in high-pressure production environments. • Customer-focused with a commitment to service excellence. • Strong attention to detail and a continuous improvement mindset. • Collaborative team player with the ability to mentor and support others. • Fluent English communication skills, both written and verbal. Why Join HPS Australia? ✅ Work with some of Australia's leading banks and financial institutions ✅ Hybrid working model (3 days in office, 2 days WFH) ✅ Sydney CBD office located near Town Hall Station and major public transport links ✅ Exposure to large-scale, mission-critical payment platforms ✅ Opportunity to work at the forefront of payment technology and operations ✅ Collaborative, supportive, and highly skilled team environment ✅ Career growth opportunities within a global payments technology leader Apply Now If you're passionate about operational excellence, high-availability systems, and supporting the technology that powers millions of financial transactions every day, we'd love to hear from you. Apply now and join HPS Australia as a Senior IT Operations Engineer. Please note: • Applicants must hold Australian Citizenship or Permanent Residency and have full working rights in Australia. • We are only considering direct applications for this role. Recruitment agencies and unsolicited agency submissions will not be accepted. • Due to the anticipated volume of applications, only shortlisted candidates will be contacted.