Coordinator Digital (m/f/d) - Bilingual (German & English)

Job DescriptionAre you passionate about customer service and mobility solutions? Would you like to be part of a new and dynamic team in a remote environment? At SIXT, we are creating a new department dedicated to providing premium solutions to our customers internationally. We are looking for motivated and enthusiastic individuals ready to take on new challenges. Our goal is to offer continuous support and resolve any issues that arise for our customers, 24/7 YOUR ROLE AT SIXT Manage customer inquiries via phone, email, or video callsAssist customers with questions related to the vehicle rental and pickup process, as well as closing reservationsVerify customer information and provide related assistanceOffer technical support during key pickup and troubleshoot issues in the self-service sectionCollaborate with SIXT branches located in different countriesMake calls to promote additional sales and improvementsYOUR SKILLS MATTER Customer Orientation You have an excellent ability to understand and anticipate customer needs, ensuring their satisfaction with every interactionLanguage Proficiency Fluent in German and English additional languages such as Spanish French Italian or Dutch are a plusEffective Communication You possess skills to communicate clearly and persuasively, facilitating understanding and collaborationFlexibility You can adapt to a dynamic and ever-evolving work environment, including availability for night shiftsTeamwork You collaborate effectively with other team members, contributing to an international and dynamic environment that fosters cooperationSolution-Focused You have the ability to quickly identify problems and propose effective solutions, ensuring service continuity and customer satisfactionWHAT WE OFFER Permanent Contract (Contrato Indefinido) A stable project with opportunities for progressionAI at your fingertips From day one, you'll have access to Claude by Anthropic and SIXTgpt, SIXT's own AI platform, to supercharge your work. We invest in every team member's AI journey: encouraging experimentation, building knowledge, and making sure you're ahead of the curveAttractive Salary and Professional Growth Opportunities Professional development opportunities in an international environment.Salary: €19,200 gross per year (12 payments) plus €300 monthly Individual Target bonus, €60 telework allowance, and a 30% night shift premium for hours 22:00h–06:00hFlexible Remote Work Model You can work from anywhere in SpainWork-Life Balance Enjoy a day off for your birthday and additional vacation days for your anniversary at SIXTFlexible Compensation Benefit from private health insurance, childcare support, and/or a restaurant cardExclusive Employee Benefits Discounts for family and friends on SIXT rentals, as well as offers on hotels, stores, Gympass, business schools, and moreAt SIXT, we use artificial intelligence tools in our recruitment processes. The first phase of the process is a phone call made by Clara, our AI assistant, designed to offer you an agile and flexible experience from the very first contact. If you are unable to answer the call at the time it comes in, you can suggest an alternative time to Clara. If you would prefer this call to be handled by a member of our team, you can also request this directly when Clara contacts you.