Customer Service Agent - Reading

Job DescriptionAre you a talent in customer service and sales? At SIXT, you can fully showcase your strengths. You'll ensure customer satisfaction, manage our vehicle fleet, and take on a variety of tasks in the branch. Everything you need to know about our vehicles, you'll learn with us. Benefit from great development opportunities – with a with a basic salary of £29.447,81 annually plus a competitive bonus. YOUR ROLE You are the first point of contact for our customers, friendly, professional and passionate about sales and service You impress with tailored offers and make every customer interaction a special experience You handle rental agreements and customer inquiries, organised, service-oriented and always with a smile You will confirm any damage with customers, ensuring they sign the necessary documents and notify the Branch Manager You'll assist in refuelling vehicles, supporting efficient branch operations while representing the premium SIXT brand You'll manage vehicle deliveries and collections between branches, ensuring timely service You'll support in preparing, cleaning, and valeting vehicles to maintain the highest standards for our customers YOUR SKILLS Sales Mindset You love sales and are passionate about service and customer support Custumer Focus You have experience in direct customer contact, ideally in service, tourism or sales Communication You are communicative and articulate in English Flexibility You are flexible, team-oriented and bring full energy to shift work, including weekends and holidays Driving Experience You hold a valid driver's licence with at least 12 months of driving experience WHAT WE OFFER Top-Tier Pay Structure Earn a competitive salary regardless of gender or background, and benefit from an uncapped bonus system. Secure your future with enrolment in SIXT's pension scheme Generous Time Off Enjoy 22 days of annual leave, plus bank holidays Training & Professional Development Benefit from paid training sessions and a variety of development opportunities to grow your career Exclusive Employee Benefits Access special terms for SIXT car hire and extend perks to friends and family with our staff rental scheme Wellbeing Support & Life Assurance Stay healthy with the Yulife wellbeing app and enjoy peace of mind with in-service life assurance Family & Employee Assistance Benefit from family-friendly policies and receive support through our Employee Assistance Programme Parking Free branch parking for smoother starts