Production Support Engineer

SUMMARY 💰 90 - 110 PLN/h (B2B) 💰 10 800 – 13 200 PLN brutto (UOP) 📍 Kraków (Hybrid - 8 days per month from office) 💼 Senior Project Join a Production Engineering team responsible for supporting business-critical payment applications and maintaining highly available production services. As a Senior Production Support Engineer, you will combine hands-on technical expertise with ownership of incident recovery and operational improvements. You will coordinate technical teams during production incidents, troubleshoot complex application and infrastructure issues, drive automation, and work closely with engineering and infrastructure teams to improve service reliability. You will Lead service recovery during production incidents and coordinate technical resolver teamsInvestigate complex application and infrastructure issues using logs, SQL, and Unix/Linux tools.Troubleshoot production issues across distributed application environmentsRespond to queries related to application behaviour and service usageCommunicate incident impact, recovery progress and resolution plans to stakeholdersLead and contribute to Root Cause Analysis (RCA) and post-incident activitiesIdentify recurring operational issues and implement permanent improvementsImprove monitoring, alerting and operational processes to increase service resilienceCreate and maintain operational documentation, runbooks and knowledge materialsDesign and implement automation using Bash, PowerShell or PythonDevelop internal operational tools to reduce manual effort and improve team efficiencyUse AI productivity tools such as Copilot or Claude to support automation, documentation and operational analysisParticipate in change reviews and ensure operational readinessSupport deployments, patching, platform maintenance, and Disaster Recovery activitiesIdentify operational risks and recommend appropriate mitigationShare technical knowledge and support less experienced team members Must have 6+ years of experience in Production Support, Application Support or Software Engineering, preferably within financial servicesStrong hands-on Unix/Linux skills and experience troubleshooting production environmentsVery good SQL, including the ability to write complex queriesScripting experience with Bash, PowerShell or PythonPractical experience supporting and maintaining Kubernetes environmentsExperience supporting Java/J2EE applicationsExperience with Oracle, MQ and WebSphereExperience with monitoring and observability tools such as Splunk and AppDynamicsStrong understanding of IT infrastructure and distributed systemsExperience leading incident management and coordinating technical teamsProven experience implementing automation and operational improvementsPractical experience with AI productivity tools such as Copilot, Claude, or similarStrong communication and stakeholder management skillsVery good English and ability to collaborate effectively with global teams Nice to have Knowledge of payment systems or payment processingNetwork troubleshooting knowledgeITIL certification Our offer Relocation package (4500 PLN total value), paid in three installments (1500 PLN per month) in case your permanent presence in the office is mandatory, and you need to relocate from another city.Benefits: Extended medical care (over 2000 medical facilities in Poland, 80 in Kraków) for you and your family; Multisport Benefit card; life insurance