Technical Solutions Consultant (Ecommerce)

aCommerce is Southeast Asia leading ecommerce enablement company, helping brands build, operate, and grow their Direct-to-Consumer (D2C) and omnichannel businesses across the region. We are looking for a Tech Solutions Consultant who can bridge business strategy and technology. This role partners with Commercial, Product, Engineering, Project Management, and external clients to design scalable ecommerce and digital commerce solutions. The ideal candidate understands (or has a strong desire to learn) modern ecommerce ecosystems including Shopify, Magento, Salesforce Marketing Cloud, CRM/CDP platforms, ERP integrations, OMS, WMS, payment gateways, and digital marketing technologies. More importantly, this person understands how businesses think. They can translate commercial objectives into practical technical solutions while balancing customer experience, operational efficiency, implementation effort, and long-term scalability. Role Overview As a Tech Solutions Consultant, you will become the trusted advisor during the pre-sales and solution design stages of a project. You will work closely with clients to understand their business goals, identify challenges, recommend technology solutions, estimate implementation efforts, and ensure successful transition into delivery. This Role Combines Business ConsultingSolution ArchitectureTechnical Pre-SalesStakeholder ManagementProject ScopingCommercial Support Key Responsibilities Client Discovery & Business ConsultingLead discovery workshops with prospective and existing clientsUnderstand business objectives, customer journeys, operational challenges, and digital commerce strategiesIdentify opportunities to improve ecommerce performance through technologyTranslate business requirements into solution requirementsBecome a trusted advisor for clients throughout the solutioning process Solution Design & ArchitectureDesign scalable D2C and ecommerce solutions aligned with client objectivesRecommend appropriate technology stacks including:ShopifyShopify PlusMagento (Adobe Commerce)Salesforce Marketing CloudCRM & CDP platformsOMS & WMSERP integrationsPayment gatewaysLoyalty platformsCustomer Service platformsWork closely with Product, Engineering, UX/UI, and Project teams to validate technical feasibilityCreate high-level architecture diagrams and business process flowsRecommend best practices for scalability, security, maintainability, and customer experience Commercial SolutioningSupport Commercial teams throughout the sales cycleHelp qualify opportunities from both technical and business perspectivesEstimate implementation effort, timelines, resources, and project complexityIdentify project assumptions, risks, dependencies, and mitigation plansParticipate in client presentations and solution workshopsHelp clients understand implementation approaches and recommended technology investments Project Scoping & DocumentationPrepare Statements of Work (SOW)Define project scope, deliverables, assumptions, exclusions, and client responsibilitiesProduce functional requirement documents and solution documentationMaintain pre-sales documentation and project estimation templatesEnsure successful handover to Delivery and Project Management teams Cross Functional CollaborationTo ensure proposed solutions are practical, scalable, and aligned with deliverycapabilities.Work closely with:  Commercial & Business Development  Product Management  UX/UI  Project Managers  Engineering  QA  Application Support  DevOps  Logistics & Fulfillment  Marketing Technology teams Stakeholder & Relationship Management  Build trusted relationships with clients throughout the sales journey  Facilitate communication between technical and non-technical stakeholders  Present complex technical concepts in a simple business-friendly manner  Manage expectations and proactively resolve issues  Drive alignment across internal cross-functional teams Success in this Role A Successful Tech Solutions Consultant Will  Think like a consultant before thinking like a developer  Understand both business strategy and technical implementation  Build trust with clients  Simplify complex technical discussions  Identify risks before projects begin  Deliver practical, scalable, and commercially viable solutions  Continuously learn new ecommerce technologies and industry trends Qualifications Bachelor’s Degree in Computer Science, Information Technology, Software Engineering, Information Systems, Business Information Systems or related disciplines3–6+ years of experience in ecommerce, digital commerce, technology consulting, or solution consultingExperience participating in client-facing solution discussions, working with cross-functional teamsExperience in software implementation or digital transformation projectsExperience with one or more of the following is preferred: Shopify, Shopify Plus, Magento / Adobe Commerce, Salesforce Marketing Cloud, CRM / CDP platforms, ERP integrations, OMS, WMS, Payment Gateway integrations, APIs, Middleware, Cloud platformsGood understanding of Ecommerce architecture, API integrations, System integrations, Software Development Life Cycle (SDLC), Databases, Web technologies, Digital marketing ecosystem, Customer journeys, Martech stack, Omnichannel commerceHands-on development experience is not required, but the ability to understand technical concepts and communicate effectively with engineering teams is essentialExcellent communication skills, verbal and written: Thai & EnglishAbility to work under pressure and willingness to travel to client sites