Developer Experience Engineer

Who are we? So you might ask, who's CreditorWatch? Well, we are a leading Australian data and technology company that provides businesses with access to unique data and innovative products. By using our platform, our customers can confidently manage their commercial relationships, improve productivity and reduce financial risk. As a commercial credit reporting bureau, we offer a complete suite of credit reporting products and data insights covering the entire customer lifecycle, from customer onboarding and credit decision automation to credit risk management and automated collections. We were established in 2010 and most recently were named as one of AFR's Top 10 Best Places to Work as well as certified by Great Place to Work consecutively across 2022-2025. We saw significant growth in 2025 and that's not about to change. We are on track to break records in 2026, scaling at pace, making this the perfect time to join CreditorWatch. Our Purpose ✅ Empower Australian businesses to trade confidently with their customers. Our Mission 🏆 We aim to be number one in our industry by delivering unique data insights and innovative products. Your Role & Team The Developer Experience Engineer is a senior individual contributor responsible for driving measurable improvements to developer experience, delivery performance and operational efficiency across CreditorWatch's engineering organisation. Working within the Engineering Operations team alongside Staff Engineers and a Solution Architect, this role operates at the intersection of CI/CD, cloud infrastructure, AI-driven workflows and cross-team coordination. The Developer Experience Engineer identifies friction, proposes solutions and ships outcomes - operating with a high degree of autonomy and pace. This is not a traditional DevOps role focused on keeping the lights on. This is a role for someone who sees broken workflows, slow pipelines and manual toil as problems to be solved systematically - and who has the technical skill and communication ability to drive adoption across a multi-squad engineering organisation. You'll report directly to the Engineering Operations Manager in this role. Please note, it's a full-time opportunity offering hybrid working conditions out of our Sydney CBD Office. Some of your responsibilities include and are not limited to: AI-Driven Workflows & Developer Productivity Drive the adoption and operationalisation of AI tooling across the SDLCDesign and implement AI-assisted workflows that reduce manual effort at each stage from ideation through to productionEstablish best practices, standards and guardrails for AI-assisted development across squadsCI/CD & Pipeline Optimisation Own the performance and reliability of CI/CD pipelines built on GitHub ActionsReduce build times, eliminate flaky tests and improve deployment confidence across teamsImplement and maintain infrastructure-as-code practices using TerraformDeveloper Experience Systematically identify and eliminate developer friction across the engineering organisationImprove local development environments, onboarding experience and day-to-day toolingReduce manual process burden through automation of repetitive tasks - shifting developers toward verification and orchestration rather than manual implementationDrive standardisation across repositories, pipelines and teams to reduce cognitive load, context-switching cost and per-team maintenance overheadUse DORA and DX metrics to identify high-impact improvement opportunities, measure outcomes and demonstrate progress in deployment frequency and lead timeCross-Team Coordination & Initiative Delivery Lead complex, cross-cutting improvement initiatives from investigation through to adoptionCoordinate with squad leads and engineers to roll out operational changes with minimal disruptionCommunicate progress, trade-offs and outcomes clearly to both technical and non-technical stakeholders Our ideal candidate Practical experience in DevOps, Platform Engineering, SRE or similar with strong hands-on capabilityDeep experience with CI/CD pipeline design and optimisation, particularly GitHub ActionsPractical experience integrating SaaS platforms (e.g Datadog, LaunchDarkly, Databricks, Jira, JSM, getDX)Practical Terraform and infrastructure-as-code skills in AWS environmentsPractical experience with AI-assisted development tools and workflows (Claude Code, Copilot or equivalent)Excellent communication and influencing skills - able to build consensus across squads without authorityData-driven mindset - uses metrics to inform priorities, justify decisions and demonstrate impactComfortable working across a polyglot environment (PHP, Node, Go, Python)Experience with containerised workloads (ECS/EKS) and cloud-native architecturesSystems-thinking approach to identifying and resolving developer experience problems at scale More than just work 🏃🏽 ♀️ Keep Active - All employees get a Fitness First Platinum gym membership. ☕️ Daily Fuel - Barista-made coffee, breakfast, snacks, lunches and drinks on us - we got you! 📲 Phone Credits - We pay you $50 per month to put towards your plans - how good. ❤️ 🩹 Wellness Days - Receive an additional day off each month. Whether you're pursuing physical activities, cultivating your mental wellbeing or supporting your community... this is your time to switch off from work. 💆🏽 ♂️ Monthly Massages - We offer monthly in-house massages to soothe those sore spots and tight knots. Poor posture? Stressful week? We get it. 💰 Bonus Shares - We offer our dedicated employees' performance-based bonuses. Our employees are also permitted to gain access to our bespoke Employee Share Scheme, giving you the rare opportunity to invest in a growing technology company. 🤩 Fun Activities - We love escaping the workplace to do fun stuff. Whether its pasta-making, sailing classes, touch footy, winery tours, go karting or relaxing on the company boat (yeah... we own a boat) - these monthly team building activities will keep you feeling valued and connected. 👩🏻 ⚖️ Legal Services - Our employees get access to free legal services - from conveyancing and property advice to legal assistance around wills, trusts, powers of attorney and more. We make life easier for you, saving you time, money and unnecessary headaches. Our Values ⚡️ The 1%'ers add up - Our commitment to going that one step further sets us apart, as we believe that small efforts or improvements in any aspect of our work collectively lead to significant success. 👊🏼 We are dependable and trustworthy - Our clients are everything to us and we are passionate about maintaining and delivering reliable and trusted services to them. 📈 We are committed to growth - Our success comes from our ability to grow and adapt; both collectively and individually. We set the bar high to ensure we continue to innovate and exceed expectations. We are dedicated to the development of our business and our people. 🫶🏾 Our people make the difference - Just as we help small businesses think big, we help our employees achieve their aspirations. We provide our people with challenges and opportunities, supporting them to live their best lives. Recruitment Process - We like to keep it simple! Phone Screening - A deep dive into the company, role and experience required, including a thorough review of your match to the role - let's get to know each other and ensure the opportunity is a match! Hiring Manager Meeting - This is an opportunity to showcase why your background and skill set aligns to the role and ask questions - be as curious as you want! Functional Meeting - Here you'll be set up with a take home case-challenge that is designed to look into the way you think and approach certain situations. Values Meeting - We'd love to hear why CreditorWatch and see how you'd fit into our world. We are committed to you We offer a fantastic culture with open communication and rewards and recognition that include probation celebrations, all-staff birthday and service anniversary celebrations. We are an equal opportunity employer and committed to excellence through diversity. We do not discriminate on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.