DevOps Engineer

ABOUT THE COMPANY ServiceLink is modernizing the mortgage services industry through AI-accelerated engineering, intelligent automation, and next-generation software delivery practices. We empower the nation's top lenders and financial institutions with advanced technology, data-driven insights, and high-velocity product development models. We're not just evolving legacy workflows — we're redefining how software is designed, built, tested, and deployed. Generative AI, autonomous systems, and continuous delivery are core to how we operate. Innovation isn't optional here — it's the expectation. If you're passionate about transforming engineering organizations and operationalizing AI-driven development models at enterprise scale, you'll thrive at ServiceLink. ABOUT THE ROLE We need a hands-on DevOps Engineer who owns our software delivery infrastructure from code commit to production. Our platform runs on Microsoft Azure and our engineering teams work daily inside GitHub and Azure DevOps — this role keeps that entire delivery ecosystem healthy, scalable, and moving fast. You will be the connective tissue between development teams and the cloud platform they depend on. That means owning CI/CD pipelines, Azure infrastructure, developer tooling, and the automation that reduces friction at every step of the software delivery lifecycle. We also have an active project running in AWS, and you will support that workload as part of the broader portfolio. Success here looks like developers who ship with confidence, pipelines that enforce quality without slowing teams down, and infrastructure that is repeatable, observable, and never a surprise. This is a hybrid role, and will be required to work in-office at our Plano, TX office at least 3 days per week. Candidates must be located within reasonable commuting distance of Plano, TX and be willing to work in-office on a regular basis. Applicants must be currently authorized to work in the United States on a full-time basis and must not require sponsorship for employment visa status now or in the future. RESPONSIBILITIES OPERATING MODEL (EXPECTED TIME SPLIT) 60% hands-on engineering: build and maintain CI/CD pipelines, provision and manage Azure infrastructure, automate operational toil25% technical leadership: architecture decisions, IaC standards, cross-team enablement, and platform roadmap input15% enablement and communication: documentation, developer onboarding, security and compliance evidence, leadership reporting OUTCOMES YOU OWN GitHub and Azure DevOps pipelines are the consistent, trusted delivery mechanism across all engineering teamsAzure infrastructure is fully managed through Infrastructure as Code — repeatable, auditable, and drift-freeDevelopers self-serve deployments and environment provisioning without manual DevOps interventionSecurity and quality controls are embedded in every pipeline with clear ownership and measurable coverageCloud spend is visible and governed, with cost trends reported and acted on regularlyDeployment frequency and lead time improve measurably quarter over quarter WHAT YOU'LL DO CI/CD & Developer Tooling Design, build, and maintain CI/CD pipelines across GitHub Actions and Azure DevOps — covering build, test, security scanning, and deployment stagesStandardize pipeline patterns across teams through reusable templates, shared task libraries, and documented branching and release workflowsGovern the GitHub organization and Azure DevOps projects: access control, branch policies, code review requirements, and audit loggingIntegrate security and quality gates into pipelines — static analysis, secret scanning, dependency checks, and container scanning — without adding unnecessary frictionManage artifact and container registries as integrated components of the delivery pipelineOwn the developer experience around CI/CD: onboarding new teams, troubleshooting pipeline failures, and reducing mean time to delivery Azure Infrastructure & Platform Provision and manage production Azure infrastructure using Infrastructure as Code: compute, networking, containers, databases, storage, and identityOperate Azure Kubernetes Service and container workloads including deployment patterns, scaling, and upgrade managementManage Azure identity and access: Entra ID, managed identities, Key Vault, RBAC, and least-privilege service-to-service patternsDesign and maintain Azure networking fundamentals: VNets, NSGs, Private Endpoints, and Application GatewayAdminister and tune Azure platform services including App Services, Azure Functions, Azure SQL, and Cosmos DB as needed by product teamsOwn cloud cost visibility: tagging governance, right-sizing, reserved capacity planning, and monthly FinOps reporting AWS (Active Project Support) Support and maintain infrastructure for an ongoing AWS-hosted project, applying the same IaC and pipeline standards used in AzureManage core AWS services (compute, networking, storage, IAM) as required by the project scopeEnsure consistency in security posture, observability, and deployment practices between the AWS project and the Azure primary environment Infrastructure as Code & Automation Own the IaC codebase: module structure, remote state management, automated plan and apply workflows, and policy-as-code enforcementBuild automation that eliminates manual operational work — environment provisioning, resource lifecycle management, and routine runbooksEnforce infrastructure quality standards: security policy scanning, drift detection, and peer review processes for all infrastructure changes Observability & Reliability Build and maintain observability coverage across Azure and AWS environments: metrics, logging, alerting, and dashboardsOwn alerting strategy and on-call runbooks; participate in incident response and post-incident reviewsPartner with engineering and SRE teams on reliability improvements, deployment safety, and change management practices FIRST 90 DAYS (CONCRETE DELIVERABLES) Audit existing GitHub and Azure DevOps pipelines and publish a standardization and improvement roadmapDeliver reusable pipeline templates (at least one application pipeline, one infrastructure pipeline) adopted by two or more teamsComplete an Azure infrastructure IaC coverage assessment with a remediation plan for any unmanaged or manually provisioned resourcesStand up baseline pipeline security and quality gates across all active repositories and ADO projectsPublish an initial cloud cost baseline report with right-sizing and governance recommendations for Azure and the AWS project EQUAL OPPORTUNITY EMPLOYER ServiceLink, its affiliates, and subsidiaries are Equal Opportunity Employers. All qualified applicants will receive consideration without regard to race, color, religion, sex, age, disability, protected veteran status, national origin, sexual orientation, gender identity or expression, genetic information, or any other protected characteristic.