Software Engineer - Production Support

About Us At GBST, we’re inspiring wealth innovation for wealth management and advice organisations globally. Our commitment to excellence, track record of continued and successful delivery, hard work and product excellence has earned us the trust and partnership of many of the world’s leading financial services organisations. We’ve invested heavily in transforming our technology stack to bring a truly immersive and digital experience to the front and back-office. The opportunity for U We’re now looking for a Software Engineer to join our Australia Production Support team. Reporting into the Scrum Master, you’ll collaborate closely with internal stakeholders including the Production Support Manager, Technical Analysts, Business Analysts, and Service Desk Analysts—alongside our product development and implementation teams across Australia and the UK. Your primary goal will be to deliver high-quality technical support to our clients with confidence. You’ll manage issue triage and resolution, advise clients on technical questions, and respond confidently to enquiries. Your Typical Day May Include Delivering production support responsibilities that help us provide timely, high-quality support to GBST clients and resolve issues quicklyLeading client support for version upgrades and guiding them confidently through the UAT cyclePerforming thorough defect analysis and creating clear, detailed development tickets—including investigation notes and recommended solutions—to help the development team fix issues efficientlyProviding out-of-hours client support when required You’ll Bring Ideally, you’ll be degree qualified with a technical qualification. You’ll have a strong understanding of the software development lifecycle (SDLC), including design, implementation, testing, deployment, and support. You’ll also have an understanding of cloud infrastructure and how it enables secure, scalable applications (with a strong preference for AWS). You’ll bring in-depth knowledge of common AWS services such as EC2, RDS, S3, SQS, Lambda, and AWS MQ. Familiarity with containerisation technologies like Docker and Kubernetes is a strong advantage. Your Other Key Technical Skills May Include Knowledge of application servers such as Jboss/WebSphereTechnical experience designing systems using OOAD, SOA, Java, J2EE, Spring, React.js, Node JS, Hibernate, SOAP/REST web services using XML/JSON, Spring Security, Spring Boot, and AMQP/RabbitMQExperience writing SQL queries for reports and creating data correction scripts, including writing stored procedures using SQL ServerBasic knowledge of DevOps automation using CI/CD pipelines and Helm charts, including Infrastructure as Code (IAC) using TerraformFamiliarity with monitoring and logging tools such as Prometheus, Grafana, or AWS CloudWatch. Experience working in a production support environment supporting clientsExperience debugging and troubleshooting applications, including identifying potential issues by reviewing application logsKnowledge of FIX protocol and trading platforms. GBST & U Benefits 2 days flexible/hybrid working arrangementInstant savings and discounts on major retailers across the countryEmployee Assistance Program (EAP)Study Assistance ProgramAdditional GBST & U day off every yearPaid parental leaveSwapping public holidays with a day of significance for youAnnual Flu VaccinationNovated car leasingDiscounted private health insuranceLinkedIn Learning If you’re looking for a role where you can be a part of exciting innovation, we want to hear from you! Apply now or connect now if you would like to hear more about our career opportunities in the future