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Amazon Lex Developer

Aretigroup — Canada · Posted ~2 days ago

Mid Full-time Remote CAD $95000-$120000

Skills

Amazon Lex Amazon Connect Conversational AI NLP NLU AWS AWS Lambda Bot development

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Summary

Build intelligent voice and chat experiences that improve customer self-service through natural-language interactions, automated routing, and backend integrations. You will design conversational bots, optimize intent recognition, connect cloud services, and support production releases in collaboration with business and customer-experience teams.

Highlights

Fully remote permanent role open across Canada and the United States, with a competitive salary and opportunities to build multilingual AI-powered voice and chat experiences.

Description

Amazon Lex Developer Location: Remote (Canada or United States) Salary: CAD $95,000–$120,000 Employment Type: Permanent, Full-Time About the Role We are looking for Amazon Lex Developers to design and build intelligent conversational experiences using Amazon Lex and Amazon Connect. This role will focus on creating voice and chat solutions that improve customer self-service through natural language interactions, intelligent routing, and seamless integration with backend systems. Key Responsibilities Design and develop Amazon Lex bots.Build intents, slots, utterances, prompts, and dialog flows.Integrate Amazon Lex with Amazon Connect and AWS services.Develop multilingual conversational experiences where required.Optimise intent recognition and customer experience through continuous tuning.Support testing, deployment, and production releases.Work closely with business and customer experience teams. Requirements Experience developing solutions using Amazon Lex.Knowledge of Amazon Connect integrations.Understanding of conversational AI, NLP, and NLU concepts.Experience with Lambda integrations and AWS services.Strong problem-solving and analytical skills.Experience within customer service or contact centre environments is desirable.