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Fraud & Risk Associate (Italian)

About You — Germany · Posted ~1 day ago

Mid Visa History ✓

Skills

fraud detection risk monitoring KYC financial irregularity investigation account analysis customer support data analysis procedure improvement cross-functional collaboration Italian language

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Summary

Join a fraud and risk team responsible for monitoring customer accounts throughout their lifecycle. You will investigate irregularities, analyze deposits and account activity, support customers, review third-party payment risks, and recommend process improvements to strengthen prevention and service quality.

Highlights

Opportunity to contribute directly to fraud prevention, customer protection, process improvement, and cross-functional risk management.

Description

Job DescriptionAs a Risk Associate you will work in the Fraud and Risk Department, responsible for monitoring fraud, risk, and KYC activity throughout the customer account lifecycle. You will be reporting to one of our team leads and manage the identification and prevention of fraud. Are you looking for an opportunity to add true value to a team? What you will do Communicate with players on account related issues, resolving problems and ensuring high levels of customer care;Analyse customer deposits and account categories, to prevent fraud, correct errors and resolve problems;Analyse records of Affiliate accounts, to make sure whether there are any irregularities;Suggest improvements to procedures, in the interests of fraud prevention and customer care;Investigate financial irregularities on accounts; Work with colleagues in other departments to resolve account-related issues and prevent fraud;Help maintain quality control and customer care through analysis of player contact;Investigate risk issues relating to third-party processors;Check gaming history.