Summary
Lead the strategy and day-to-day management of multiple online storefronts for a fast-growing consumer business. Drive user experience, conversion optimization, analytics, experimentation, and cross-functional execution while owning projects from planning through delivery.
Highlights
Own the complete e-commerce ecosystem, work closely with senior leadership, lead international storefront strategy, drive conversion optimization, and influence long-term digital growth.
Description
Company Overview:
Our client is a rapidly expanding UK wellness brand operating across multiple product categories and retail channels.
They're building a direct-to-consumer presence across global markets, with a strong focus on quality, ownership, and long-term growth.
The company culture is built on extreme ownership where individuals take full responsibility for outcomes, paired with a genuine commitment to excellence as a habit.
They're looking for people who are passionate, purpose-driven, and embrace continuous learning and adaptability.
Position Overview:
As E-Commerce Manager, you'll own the complete Shopify ecosystem across multiple regions and storefronts.
You'll be responsible for driving conversion performance, ensuring flawless user experience, and turning traffic into revenue.
This is a fast-paced, detail-driven role where you'll partner with performance marketing, retention marketing, and creative teams to execute strategy and deliver results.
You'll report directly to the co-founders and Head of Performance & Digital, giving you direct influence over the company's e-commerce direction.
Responsibilities:
Own end-to-end e-commerce performance across all Shopify storefronts, ensuring fast load times, seamless UX, and optimised conversion rates across regionsDefine and execute e-commerce strategy across product categories, tailoring site experience, merchandising, and landing pages by campaign and traffic sourceConduct regular full-site audits to identify and resolve UX friction, checkout issues, tracking gaps, and mobile versus desktop inconsistenciesLead new site builds from brief to launch, acting as the internal lead across designers, developers, and stakeholders to deliver on time and on briefSupport retail-connected platforms including major retailers, maintaining direct-to-consumer level performance and quality standardsLead conversion rate optimisation through structured A/B and multivariate testing across landing pages, product pages, and checkout flowsImplement and test e-commerce software, CRO tools, analytics, tracking, and personalisation solutions with clean integrationsOwn performance reporting across conversion rate, average order value, revenue by site and region, and funnel-level performanceTranslate insights into clear actions and share regular updates with leadership and marketing teams
Requirements:
3+ years experience managing direct-to-consumer e-commerce operationsDeep, hands-on experience managing and optimising Shopify storesProven conversion rate optimisation and experimentation experience with structured testing frameworksExperience managing multiple storefronts or regions simultaneouslyStrong analytical skills with clear understanding of e-commerce analytics and attributionExtremely high attention to detail with ability to spot UX friction and technical issuesComfortable owning projects end-to-end from concept through execution and reportingExperience with e-commerce tools, CRO platforms, and analytics integrationsAbility to communicate complex data insights clearly to non-technical stakeholdersSelf-motivated with a growth mindset and commitment to continuous improvementSeniority Level
