Skills
Microsoft 365 administration
Exchange Online
SharePoint Online
Microsoft Teams
OneDrive
Microsoft Intune
Microsoft Entra ID
Conditional Access
Multi-Factor Authentication
Endpoint management
Incident response
Root cause analysis
Executive-level technical support
Technical troubleshooting
Written and verbal communication
Time management
Microsoft 365
Microsoft Autopilot
PowerShell
Summary
A technology services organization is seeking an experienced IT support engineer to deliver advanced, high-touch support in a cloud-first environment. You will manage productivity services, identity and endpoint security, lead incident investigations, improve service reliability, and use automation and AI-assisted tools to resolve complex issues. The role requires strong communication, sound judgment, and extensive experience supporting senior business users.
Highlights
Senior-level role providing high-touch technical support, with exposure to cloud administration, security, automation, incident leadership, and executive stakeholders in a hybrid work arrangement.
Description
My client is a top MSP, that provides information technology solutions to private equity, hedge fund, investment management firms, and family offices.
They are hiring for a full-time Senior IT Support Engineer in The San Francisco Bay Area with an emphasis on the Palo Alto Area.
This role requires the ability to handle various problems with expertise and exceptional judgment while working with end-users at the highest level within organizations
.
*This role requires 3 days onsite at client , 1 day remote and 1 day flexible (if another engineer is on pto and a big project and DO NOT provide visa transfers or sponsorship*
We are looking for professionals who provide high-touch, personalized technical support and proactive solutions that ensure a seamless and exceptional experience for our clients.
What You'll Do:
-Provide advanced technical support for Microsoft 365 services including:
-Exchange Online, SharePoint Online, Teams, OneDrive, and Intune
-Diagnose and resolve complex issues related to identity, access, collaboration, and endpoint management in a cloud-first enterprise environment
-Lead incident response and root cause analysis for service outages and performance degradations across M365 workloads
-Administer and optimize Microsoft 365 tenant configurations, user accounts, licenses, and security policies using admin centers and automation tools
-Implement and manage identity and access controls via Entra ID, including conditional access and multi-factor authentication
-Deploy and manage endpoint configurations and security baselines using Intune and Autopilot
-Monitor service health, audit logs, and usage analytics to proactively identify trends, ensure compliance, and enhance performance
-Apply advanced AI-driven tools such as Claude, Copilot and ChatGPT to accelerate troubleshooting, automate tasks, and deliver proactive solutions that enhance client satisfaction and operational efficiency
-Customize M365 services to meet organizational needs, including mailbox policies, Teams settings, SharePoint configurations, and device compliance rules
-Integrate Microsoft 365 with third-party tools and services, ensuring seamless interoperability and alignment with business requirements
-Implement and maintain security and compliance features such as DLP policies, retention labels, and alerting mechanisms
Required Qualifications:
-6+ years of recent end-user technical support experience, including providing support to executive-level users
-Strong problem-solving skills and attention to detail
-Excellent written and verbal communication
-Strong time management and ability to prioritize
-Ability to thrive in a fast-paced environment and work effectively under pressure
