Assistant Manager Workforce Operations

Job DescriptionRole Summary Leads end-to-end operational performance across the Local Shops ecosystem, owning vendor compliance, store fulfillment, assortment quality, and Shopper Cost (CPO) efficiency. Drives day-to-day execution across ground operations, workforce optimization, and cross-functional alignment with all the key stakeholders. Builds scalable processes and high-performing teams to sustain a data-driven, continuously improving operations culture. What's on your plate? Own operational performance across the Local Shops ecosystem Lead the day-to-day execution of the ground Operations.Vendor Performance, and Store Operations teams to ensure service quality, efficiency, and operational readiness across all vendors and stores.Own Shopper Cost (CPO) efficiency & workforce optimization Take full ownership of shopper cost performance by driving initiatives that optimize staffing, scheduling, productivity, and workload distribution to continuously improve Cost per Order (CPO) while maintaining service quality.Lead assortment availability & parity Oversee end-to-end assortment governance including: Accurate assortment scanning and new SKU onboardingPromo and price parity across platformsSFTP data accuracy and stock feeds reliabilityEfficient manual stock update processes by ground teamsDrive initiatives to achieve and sustain high availability and assortment quality.Drive vendor operational performance & compliance Ensure strong monitoring of vendor performance, vendor monitoring rules, compensations, fraud prevention, and operational compliance to protect business performance and customer experience.Optimize store fulfillment & preparation efficiency Lead initiatives that improve in-store workflows across picking, packing, checkout, and dispatching to ensure optimal order readiness time and smooth rider pickup flow.Own cross-functional alignment with Logistics & Commercial teams Partner closely with Logistics, Commercial, Campaigns, and Marketing to ensure: Logistics models and prep-time strategies are optimizedVendor Monitoring Rules are properly configuredOperational risks are proactively mitigated before impacting performance or growthLead operational planning, launches & risk management Act as the central coordination point for campaigns, launches, and operational initiatives, ensuring full readiness, risk identification, and timely execution across all stakeholders.Build scalable processes & develop high-performing teams Drive continuous improvement, automation, and process simplification while coaching team leads and strengthening a high-performance, data-driven operations culture.