Summary
A digital marketplace organization is looking for a specialist to manage vendor content operations, improve workflows, maintain quality standards, and collaborate with multiple teams to enhance user experience.
Highlights
Opportunity to lead operational improvements, manage quality processes, collaborate across teams, and optimize digital vendor experiences.
Description
Job DescriptionLead, mentor, and manage supervisors and team leaders across content operations.
Establish clear workflow processes and performance KPIs
Create, upload, and maintain menus for all partnered vendors ensuring accuracy in item names, descriptions, pricing, and images.
Coordinate with Account Managers to update menu changes, new dishes, and promotional items promptly.
Ensure new vendors are being onboarded smoothly within the timelines.
Ensure consistency and compliance with brand guidelines and platform standards.
Regularly audit menu content for errors, inconsistencies, or outdated information.
Implement and enforce quality standards for menu presentation including grammar, formatting, and imagery.
Work closely with partners, Account Managers, marketing, product, and customer support teams to synchronize menu updates with promotions, campaigns, and platform features.
Liaise with UX/UI teams to optimize menu layouts and content for improved user engagement and conversion.
Monitor menu performance metrics such as click-through rates, item popularity, and customer feedback.
Provide actionable insights and recommendations to optimize menu offerings and content presentation.
Manage multiple menu updates, launches, and seasonal changes simultaneously within set deadlines.
Lead cross-functional initiatives aimed at improving menu content workflows and automation.
