SAP Service Manager / Project Manager

SAP FRUN & DLM- SAP Focused Run (FRUN) Service Manager / Project Manager | Mercedes-Benz > Karriere > Jobsuche > Stellenausschreibungen DE EN HU Anbieter/DatenschutzUnternehmenTechnologieNachhaltigkeitKarriereInvestorenPresse ProdukteKarriereJobsucheSAP FRUN & DLM- SAP Focused Run (FRUN) Service Manager / Project ManagerTätigkeitsbereich:IT/TelekommunikationFachabteilung:Tech Production Finance Business AnalysisGesellschaft:Mercedes-Benz Research and Development India Private LimitedStandort:Mercedes-Benz Research and Development India Private Limited, Bangalore Startdatum:03.08.2026Veröffentlichungsdatum:27.07.2026Stellennummer:MER00046J4Arbeitszeit:Vollzeit BewerbenAufgabenSAP Focused Run (FRUN) Service Manager / Project ManagerRole PurposeThe SAP Focused Run (FRUN) Service Manager / Project Manager is responsible for the governance, delivery, and continuous improvement of FRUN services, with a primary focus on Compliance Monitoring across enterprise SAP landscapes. The role acts as the primary interface between Application Owners and the FRUN Operations and SME teams, ensuring effective service delivery, stakeholder engagement, audit readiness, and successful onboarding of SAP systems.Key ResponsibilitiesLead end-to-end onboarding of SAP systems into FRUN, including Compliance Monitoring, Data Suppliers, and Data Collectors.Manage project plans, timelines, risks, dependencies, milestones, and stakeholder communications to ensure successful delivery.Own service governance activities, ensuring compliance with established standards, processes, and service level agreements.Act as the primary point of contact for Application Owners, driving collaboration, service adoption, and customer satisfaction.Coordinate with SAP Basis, Security, Infrastructure, Operations, and SME teams to resolve issues and manage escalations effectively.Prepare and present weekly operational reports, management dashboards, KPI reviews, and service performance updates.Support internal and external audits by ensuring monitoring controls, compliance requirements, and audit evidence are maintained.Identify and drive continuous service improvement opportunities through automation, process optimization, and enhanced monitoring capabilities.Develop service improvement roadmaps and ensure delivery of measurable business and operational benefits.Qualifications & ExperienceStrong experience in SAP FRUN, Service Delivery, Project Management, Stakeholder Management, Governance, Compliance Monitoring, Reporting, Audit Management, and Continuous Service Improvement. ITIL and Project Management certifications are preferred.SAP Data Archiving & Document Management Service ManagerRole PurposeThe SAP Data Archiving & Document Management Service Manager is responsible for leading the strategy, governance, delivery, standardization, and continuous improvement of SAP Data Archiving and Document Management services across the enterprise. Acting as the primary engagement lead for Application Owners, the role is accountable for understanding business requirements, defining archiving strategies, establishing implementation roadmaps, and ensuring successful execution of archiving initiatives while delivering high-quality, compliant, and scalable services. Key ResponsibilitiesPartner with Application Owners to assess archiving requirements, define project scope, retention policies, compliance obligations, and expected business outcomes.Develop application-specific archiving strategies, implementation roadmaps, and delivery plans aligned with business, legal, audit, and regulatory requirements.Lead end-to-end delivery of SAP Data Archiving and Document Management projects, including planning, governance, risk management, stakeholder coordination, and operational transition.Facilitate and drive discussions with Business, Legal, Audit, Compliance, SAP Product Teams, SAP CS Leads, and technical teams to ensure alignment and timely decision-making.Establish and continuously enhance service standards, operating procedures, onboarding frameworks, accelerators, templates, reusable assets, and best practices.Leverage industry best practices and lessons learned from ongoing and completed projects to improve delivery quality, consistency, scalability, and time-to-value.Drive service excellence by ensuring delivery with the highest levels of quality, compliance, customer satisfaction, and operational efficiency.Foster strong collaboration across Application Owners, SAP teams, Operations, SMEs, and key stakeholders to drive successful outcomes and improve stakeholder engagement.Lead service governance through KPI reporting, management reviews, audit readiness, issue resolution, risk management, and escalation management.Identify opportunities for automation, process optimization, cost reduction, and continuous service improvement to enhance service maturity and business value realization.Required ExperienceStrong experience in SAP Data Archiving, SAP ILM, SAP Document Management/OpenText, Service Delivery, Program & Project Management, Governance, Compliance, Audit Management, and Stakeholder Engagement. Proven ability to define service standards, drive cross-functional collaboration, and deliver complex programs with measurable business outcomes. ITIL and Project Management certifications are preferred. QualifikationenSAP Focused Run (FRUN) Service Manager / Project ManagerRole PurposeThe SAP Focused Run (FRUN) Service Manager / Project Manager is responsible for the governance, delivery, and continuous improvement of FRUN services, with a primary focus on Compliance Monitoring across enterprise SAP landscapes. The role acts as the primary interface between Application Owners and the FRUN Operations and SME teams, ensuring effective service delivery, stakeholder engagement, audit readiness, and successful onboarding of SAP systems.Key ResponsibilitiesLead end-to-end onboarding of SAP systems into FRUN, including Compliance Monitoring, Data Suppliers, and Data Collectors.Manage project plans, timelines, risks, dependencies, milestones, and stakeholder communications to ensure successful delivery.Own service governance activities, ensuring compliance with established standards, processes, and service level agreements.Act as the primary point of contact for Application Owners, driving collaboration, service adoption, and customer satisfaction.Coordinate with SAP Basis, Security, Infrastructure, Operations, and SME teams to resolve issues and manage escalations effectively.Prepare and present weekly operational reports, management dashboards, KPI reviews, and service performance updates.Support internal and external audits by ensuring monitoring controls, compliance requirements, and audit evidence are maintained.Identify and drive continuous service improvement opportunities through automation, process optimization, and enhanced monitoring capabilities.Develop service improvement roadmaps and ensure delivery of measurable business and operational benefits.Qualifications & ExperienceStrong experience in SAP FRUN, Service Delivery, Project Management, Stakeholder Management, Governance, Compliance Monitoring, Reporting, Audit Management, and Continuous Service Improvement. ITIL and Project Management certifications are preferred.SAP Data Archiving & Document Management Service ManagerRole PurposeThe SAP Data Archiving & Document Management Service Manager is responsible for leading the strategy, governance, delivery, standardization, and continuous improvement of SAP Data Archiving and Document Management services across the enterprise. Acting as the primary engagement lead for Application Owners, the role is accountable for understanding business requirements, defining archiving strategies, establishing implementation roadmaps, and ensuring successful execution of archiving initiatives while delivering high-quality, compliant, and scalable services. Key ResponsibilitiesPartner with Application Owners to assess archiving requirements, define project scope, retention policies, compliance obligations, and expected business outcomes.Develop application-specific archiving strategies, implementation roadmaps, and delivery plans aligned with business, legal, audit, and regulatory requirements.Lead end-to-end delivery of SAP Data Archiving and Document Management projects, including planning, governance, risk management, stakeholder coordination, and operational transition.Facilitate and drive discussions with Business, Legal, Audit, Compliance, SAP Product Teams, SAP CS Leads, and technical teams to ensure alignment and timely decision-making.Establish and continuously enhance service standards, operating procedures, onboarding frameworks, accelerators, templates, reusable assets, and best practices.Leverage industry best practices and lessons learned from ongoing and completed projects to improve delivery quality, consistency, scalability, and time-to-value.Drive service excellence by ensuring delivery with the highest levels of quality, compliance, customer satisfaction, and operational efficiency.Foster strong collaboration across Application Owners, SAP teams, Operations, SMEs, and key stakeholders to drive successful outcomes and improve stakeholder engagement.Lead service governance through KPI reporting, management reviews, audit readiness, issue resolution, risk management, and escalation management.Identify opportunities for automation, process optimization, cost reduction, and continuous service improvement to enhance service maturity and business value realization.Required ExperienceStrong experience in SAP Data Archiving, SAP ILM, SAP Document Management/OpenText, Service Delivery, Program & Project Management, Governance, Compliance, Audit Management, and Stakeholder Engagement. Proven ability to define service standards, drive cross-functional collaboration, and deliver complex programs with measurable business outcomes. ITIL and Project Management certifications are preferred. Benefits Mit­arbeiter­rabatte möglich Gesund­heits­maß­nahmen Mit­arbeiter­handy möglich Essens­zulagen Betrieb­liche Alters­ver­sorgung Hybrides Arbeiten möglich Mobilitäts­angebote Mit­arbeiter Events Coaching Flexible Arbeits­zeit möglich Park­platz Betriebs­arzt Gute An­bindung Barriere­frei­heit Kinder­betreuung Kantine, Café KontaktMercedes-Benz Research and Development India Private LimitedBrigade Tech Gardens, Katha No. 119560037 BengaluruDetails zum StandortMBRDI Recruitment E-Mail: mbrdi_recruitment@mercedes-benz.com BewerbenDie Mercedes-Benz Group.Die Mercedes-Benz Group AG (ehemals Daimler AG) ist eines der erfolgreichsten Automobilunternehmen der Welt. Mit der Mercedes-Benz AG gehören wir zu den größten Anbietern von Premium- und Luxus-Pkw und Vans. 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