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Retail Customer Service Manager

About You — United Kingdom · Posted ~2 days ago

Junior Part-time Onsite Visa History ✓ £13.00 per hour

Skills

Customer service Relationship building Cash handling Transaction processing Complaint resolution Problem solving Target achievement Retail operations Shop opening and closing Responsible gambling practices

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Summary

Join a dynamic retail team in a customer-facing role where you will deliver excellent service, process transactions, assist customers with in-store products, resolve concerns, maintain high standards, and support responsible participation. The position offers approximately 16 hours per week with varied daytime, evening, weekend, and holiday shifts.

Highlights

Predictable rotas provided at least four weeks in advance, varied shift patterns, team-based work, customer interaction, and a focus on work-life balance.

Description

Job DescriptionDo you love sports or have a passion for great customer service? Do you enjoy forming positive relationships? As a Retail Customer Service Manager, you will be an integral part of the Entain family, delivering top customer service and driving standards on a daily basis. In our exciting, dynamic Ladbrokes & Coral betting shops no two days are the same and you’ll have the chance to contribute to a team that wins together and does what’s right by our customers. Reporting to the Shop Manager you will be part of the Shop team, who will be serving customers and building a rapport to encourage repeat custom. Salary is £13.00 per hour. Are you ready to launch a winning career? What you will do Deliver outstanding customer service.Always urging safer gambling.Take bets on a wide range of sports and events.Process customer transactions including cash handling.Help demonstrate our products & betting terminals to customers.Handle customer complaints or concerns with empathy and problem-solving skills.Work towards defined targets and goals.Maintain high shop standards.Open or close the shop as needed.Working patterns Our shops can be open from Monday to Sunday 8am - 10pm depending on the location. This includes weekends and bank holidays. Your typical weekly rota will be 16 hours and made up of a blend of long opening shifts (once you’ve completed your training), long closing shifts and shorter evening shifts, and will vary week to week. As a key holder you will be responsible for opening and closing the shop. At Entain, we believe in the importance of a healthy work-life balance and commit to providing you with your rota at least four weeks in advance.