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Retail Shop Manager

About You — United Kingdom · Posted ~2 days ago

Mid Full-time Onsite Visa History ✓ £14.20 per hour

Skills

Retail Management Customer Service Team Leadership Staff Training Scheduling Cost Management Compliance Responsible Gambling Recruitment Performance Management

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Summary

A customer-focused retail organization is seeking a Shop Manager to lead daily operations and build a high-performing team. You will deliver excellent service, maintain operational standards, manage schedules and controllable costs, train and develop employees, support compliance initiatives, and work toward defined business goals. The role involves a 35-hour workweek with shifts that may include evenings, weekends, and public holidays.

Highlights

Lead a customer-facing retail team, manage daily operations, support employee development, and take ownership of service quality, compliance, staffing, and performance goals.

Description

Job DescriptionAs a Retail Shop Manager, you will play an important role in the Entain family, delivering top customer service and driving standards daily. In our exciting, dynamic Ladbrokes & Coral betting shops no two days are the same and you'll have the chance to lead a team that wins together and does what's right by our customers. Reporting to the Area Manager you will manage your betting shop, delivering exceptional customer service, driving the companies gold standards and leading your shop team. Salary is £14.20 per hour Are you ready to launch a winning career? What you will do Contribute to the protection of our customers through the implementation of our Responsible Gambling and overall compliance strategy.Train your team to have a sound understanding of the business and our products.Plan and work towards defined goals, and manage controllable costs.Ensure you and your team maintain high shop standards.Follow our recruitment, induction, and ongoing learning and development processesComplete shop rotas.Support your wider area team, e.g. investigations, formal meetings, lead roles.Work Patterns Our shops can be open from Monday to Sunday 8am - 10pm depending on the location. This includes weekends and bank holidays. You will work 35 hours and ensure that you schedule yourself to work with each member of your shop team. You will complete rotas at least four weeks in advance.