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Retail Customer Service Manager

Entain — United Kingdom · Posted ~2 days ago

Junior Part-time Onsite £13.00 per hour

Skills

Customer service Cash handling Transaction processing Complaint resolution Problem solving Sales and target achievement Retail operations Shop opening and closing Responsible gambling awareness

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Summary

Join a customer-focused retail team and deliver excellent service in a fast-moving environment. You will process transactions, handle cash, assist customers with products and self-service terminals, resolve concerns with empathy, promote responsible participation, maintain store standards, and support opening and closing duties. The role offers approximately 24 hours per week across varied weekday, evening, weekend, and holiday shifts.

Highlights

Build customer relationships in a dynamic retail environment, receive schedules at least four weeks in advance, and work varied shifts with a focus on teamwork and work-life balance.

Description

Job DescriptionAs a Retail Customer Service Manager, you will play an important role in the Entain family, delivering top customer service and driving standards daily. In our exciting, dynamic Ladbrokes & Coral betting shops no two days are the same and you'll have the chance to contribute to a team that wins together and does what's right by our customers. Reporting to the Shop Manager you will be part of the Shop team, who will serve customers and build relationships to encourage repeat custom. Salary is £13.00 per hour Are you ready to launch a winning career? What you will do Deliver outstanding customer service.Always urge safer gambling.Take bets on different sports and events.Process customer transactions including cash handling.Help demonstrate our products and betting terminals to customers.Handle customer complaints or concerns with empathy and problem-solving skills.Work towards defined targets.Maintain high shop standards.Open or close the shop.Work patterns Our shops can be open from Monday to Sunday 8am - 10pm depending on the location. This includes weekends and bank holidays. Your typical weekly rota will be 24 hours. We will make it up of a blend of long opening or closing shifts, and shorter evening shifts. The rota will vary week to week. At Entain, we believe in the importance of a healthy work-life balance and commit to providing you with your rota at least four weeks in advance.