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Senior Production Support Engineer

Carecone — Australia · Posted ~2 days ago

Senior

Skills

6-10 years of L2/L3 application support Unix/Linux Object-oriented programming Java Database fundamentals Coding Debugging Incident management Problem management Technical communication SRE principles Automation Stakeholder communication Unix Linux Databases SRE

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Summary

A technology organization is seeking a Senior Production Support Engineer to proactively analyze, debug, and resolve application issues while improving scalability, reliability, and performance. You will handle L2/L3 support, automate repetitive processes, manage incidents and problems, collaborate with development teams, write code when needed, and create documentation and runbooks that improve team effectiveness.

Highlights

Senior production support role with strong ownership of reliability, incident response, automation, debugging, and SRE strategy. The position offers opportunities to improve operational efficiency, work closely with development teams, and influence production stability and transformation.

Description

Role: L2 Support Engineer (Senior Production Support Engineer) Location: Sydney Job Description: Responsibilities: Maintain a proactive approach throughout the day, with the ability to analyze, debug, and resolve issues. Develop and enhance the SRE strategy to ensure the scalability, reliability, and performance of the plant. Efficiently escalate issues to the development team, raise incidents, manage impact, and communicate with users and stakeholders. Automate manual processes to improve efficiency. Escalate issues to management on both support and development sides, raise problem tickets, and collaborate with development teams to address issues and drive transformations. Possess a solid understanding of technical concepts and be capable of writing code when necessary. Create documentation, runbooks, and code snippets to resolve issues and share them with the team. Key criteria: Level L2, L3 Application Support experience, preferably in the 6-10 years range. Technical Skills: Unix/Linux, any object-oriented programming experience (Java), with a good understanding of databases. Proficient in coding and debugging. Strong communication skills. Interested Candidates can share their updated resumes on shalini.tomar@carecone.com.au or can reach me on +61283195549