Summary
A globally expanding educational organization is seeking a Product Operations Engineer to design, code, test, and support software solutions for learning systems. This role involves overseeing the implementation and troubleshooting of systems within a diverse educational environment, including administering Learning Management Systems (LMS) and Student Information Systems (SIS). The successful candidate will build RESTful web services, utilize cloud infrastructure, and collaborate with development teams to automate manual tasks and improve system functionalities. This is a remote position open to candidates in most states, excluding California, Colorado, and New York.
Highlights
Competitive annual salary along with a comprehensive benefits package including multiple medical, dental, and vision insurance options, 401(k), paid holidays, and paid time off. Employees enjoy the flexibility of a remote work environment while playing a key role in supporting a large-scale global educational ecosystem.
Description
The Product Operations Engineer will design, code and tests software solutions for learning systems.
They will deliver and support products with high quality and in a timely manner.
The Product Operations Engineer will administer Canvas, Integrated third parties, and the SIS (Student Information Systems), to support the worldwide expansion of our schools.
They will be a collaborative and reliable individual who is motivated by working with an energetic, high-performing team to build a leading education company.
The Product Operations Engineer will oversee the implementation, support and troubleshooting of systems within our educational environment (Online, Brick and Mortar and international, 100+ schools).
This position requires strong technical skills with data analysis, complex configurations, and integrations with both internal and external applications.
The Product Operations engineer will work with the Software Development Managers and Software Engineers to provide suggestions and solutions to maintain and improve the current and future developments of the company.
Applicants in California, Colorado and New York are not eligible for this position.
Responsibilities:
Design, implement and test software solutions for K-12 schools’ learning environmentDesign, implement and test RESTful web services using NodeJS, Google Apps Script, and PostmanWork with various services from Amazon Web Services (AWS) to build, host and maintain application environmentsFollow best practices for maintaining source code repositories and branching/merging strategies with Git for multiple code bases and applicationsAnalyze and resolve technical and application problemsProvide analysis and troubleshooting support for production issues & code deployment activitiesContribute to the user interface design and developmentWork collaboratively with other developers/testers and product ownersSetup and Administer systems (SIS, LMS, third party integrations) or existing and new schools joining the Pansophic environmentWork closely with enrollment and development teams to identify complex mapping of data into the learning ecosystemCoordinate day to day operations of systems including but not limited to the following:Work closely with school staff, administrators, and operational teams to address system anomalies, accurately diagnose issues, and ensure timely resolution to minimize impacts to the learning experiencePerform routine maintenance and application updates on servers/instancesCoordinate with vendors on maintenance impacts and communicate out to impacted parties via Incident/Maintenance teamWork with various departments/teams on projects, data requests, automation, custom reportsCreate and maintain documentation and provide training to corporate as neededSupport systems during school year end activities and annual rollovers
Qualifications:
Bachelor’s degree in computer science, electrical or electronics engineering, Information Systems, Systems Engineering, or equivalent degreeExperience administering complex systems/integrations such as Canvas LMS, SIS, Clever IntegrationsStrong technical aptitude required to learn new systems, processes, and backend reportingExperience developing open standards-based solutions: web services, web applications, and modern user interfacesSignificant, demonstrable experience implementing features across the software development team and development environmentAbility to be a self-starter and work in a fast-paced environment solving challenging problems in designing, writing, editing, modifying, and debugging code focused on automating manual tasksExceptional oral and written communication skillsUnderstanding of relational databases and proficiency with SQLExperience with message queue technology and design patterns3+ years of experience with NodeJS3+ years of experience with JavaScriptFamiliarity with services within Amazon Web Services, i.e.
S3, Lambda, SNS, SQS, EC2, CloudFront, RedshiftExperience with Amazon Web Services APIExperience with Git version controlExperience with Unix/Linux environmentExperience with ticket tracking, resolutions to support end users.Ability to pass federal and state criminal background checks (FBI/BCI)
Additional Preferred Qualifications:
Ability to think independently and contribute to the overall effort without much directionAbility to work well within a team environmentAbility to work well under pressureExperience administering training platformsExperience with NoSQL document databases, e.g.
MongoDBDesired experience with AWS CDK
Compensation and Benefits: The compensation and benefits information below is accurate as of the date of this posting.
The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.
The annual starting salary for this position is between $95,000 – $105,000 annually.
Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.
We offer the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, 10 paid holidays annually.
Paid Time Off: Paid Time Off to cover sick, vacation, and personal absences.
We offer 4 unique health insurance plans to choose from that cover a wide range of deductibles and co- insurance levels.
Our goal is to provide you with maximum choice in finding a plan that meets you and your family’s needs.
Employees can choose from co-pay or High Deductible Health Plans.
EQUAL EMPLOYMENT OPPORTUNITY
It is our policy to abide by all federal, state and local laws prohibiting employment discrimination based solely on a person’s race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, childbirth, physical disability, mental and/or intellectual disability, age, military status, veteran status (including protected veterans), marital status, registered domestic partner or civil union status, familial status, gender (including sex stereotyping and gender identity or expression), medical condition, genetic information, sexual orientation, or any other protected status except where a reasonable, bona fide occupational qualification exists.
