Senior Technical Product Manager

About Staffbase We inspire people to achieve great things together. Our mission is to help organizations unlock the power of inspirational communication with the first AI-native Employee Experience Platform. Our industry-leading and award-winning agentic AI communications channels - intranet, employee app and email solutions - create engaging experiences that connect and empower employees. Headquartered in Chemnitz, Germany and New York City, with offices in Berlin, London, Sydney, Tokyo, Prague, and Minneapolis–St. Paul, our diverse team of 750+ employees supports 2,000+ customers—reaching over 16.4 million employees—in transforming their employee experience. We are proud to be a Unicorn company—privately valued at over $1 billion—demonstrating strong growth, innovation, and lasting impact in our industry. Together, we're shaping the future of workplace communication. At Staffbase, the search experience is one of the most strategically important problems we're solving. Our stream is responsible for two deeply connected products: Hybrid Search — our next-generation search intelligence combining keyword and semantic search — and Navigator, the AI assistant that employees interact with directly. We're looking for a Senior Technical Product Manager to own Hybrid Search end-to-end: from our upcoming GA release through the next stage of expansion into enterprise-grade, multi-platform search intelligence. This is one of the top initiatives in the company, with high visibility to senior leadership and a meaningful impact on how millions of frontline employees find the information they need — whether they're at a desk or on the go as a nurse, technician, or field worker. This is a role for someone who finds depth and craft in growing and maturing a technically complex product, negotiating priorities with a senior engineering team, and continuously keeping the end user front and centre even when the work gets deeply technical. What you'll be doing Own the transition from GA release to the next phase — incorporating early customer feedback, defining what gets fixed vs. what gets expanded, and driving a clear prioritization call on roadmap directionEstablish the right success metrics for search: balancing technical performance signals with genuine user valueWork closely with the AI Assistant team to ensure search intelligence keeps pace with what the assistant surfacesExpand search coverage: video subtitle indexing, richer content types, deeper platform integrations (SharePoint, Confluence, and beyond)Build toward enterprise search: connecting Staffbase to the knowledge bases customers already useDrive re-ranking improvements and relevance quality as the product maturesHelp define what it means for an employee to find the right information, at the right time, from any device What you need to be successful 5+ years of product management experience, ideally with exposure to search, information retrieval, or AI/ML-powered productsB2B SaaS background strongly preferred — you understand enterprise customers, IT stakeholders, and the complexity of integrationsDemonstrated ability to work on technically complex products while keeping user needs visible and centralYou find satisfaction in iterating, improving, and maturing a product, not just launching itConfident and opinionated: you can hold your own with a senior, highly technical engineering team and negotiate priorities accordinglyTechnically fluent: you don't need to write code, but you need to understand how search infrastructure, indexing, and ranking work well enough to have credible conversations about trade-offsUser-oriented: even on a deeply technical product, you know how to tie performance metrics back to what actually matters for the end user Highly desirable Experience with semantic or vector search — you understand embeddings, retrieval models, and the difference between keyword and meaning-based matchingFamiliarity with search relevance and re-ranking — you know what it takes to tune results quality and can have an informed conversation about signals, scoring, and trade-offsExperience working with indexing pipelines — understanding how content gets ingested, structured, and made searchableExposure to enterprise knowledge integrations — connecting a search layer to external platforms like SharePoint, Confluence, or similar knowledge basesAwareness of AI-generated summaries or answer synthesis — you've worked on or alongside products that generate a direct answer from retrieved resultsFamiliarity with search evaluation frameworks — you've thought about offline evaluation, human judgment, and metric design beyond just click-through rate What you'll get Competitive Compensation - we offer attractive salary packages including LTIP (unit-based Long Term Incentive Plan)Flexibility - we offer flexible working time models and the option of hybrid work, and support this with a yearly flex work allowance of €1560Recharge - with 31 vacation days annually (incl. one floating holiday), plus pro rata fully paid Fridays off during AugustSupport - we offer offering a company pension schemeVolunteers Day - you'll get one day off per year for supporting a social project