Software Engineer II

Join Us! Take the next step in your journey at Inspira Financial. Guided by our mission to enable better health and greater wealth, we help businesses and individuals thrive today, tomorrow, and into retirement by strengthening and simplifying the health and wealth journey. Our values shape how we show up every day. We Lead with Heart by acting with compassion, empathy, and doing what's right; Cultivate Trust through integrity, transparency, and accountability; Aim Higher by never settling for what's expected and continually raising the standard; and Win Together by collaborating inclusively to achieve the best outcomes. Join us on our journey as we work together to take on the complex and the everyday--turning collective effort into life‑changing impact that enriches lives and helps build a better future. Learn more at inspirafinancial.com. We believe in finding the best talent! While some roles are based at one of our office locations, remote roles can sit in any of the following states: AL, AZ, FL, GA, IA, IL, IN, MI, MN, MO, NC, NE, PA, SC, TN, TX, UT, VA and WV. Remote status and role locations are subject to change. Relocation is not provided. Employees within a 90-minute radius of our Oak Brook, IL headquarters are required to adhere to the company in-office work guidelines of 4 days per month minimum from 10 am to 2 pm (1 of the 4 days must be a Monday or Friday). This requirement does not apply to support specialist positions. Don't meet every single requirement? That's okay. At Inspira Financial, we know growth comes from people who are willing to learn, challenge themselves, and aim higher. We value individuals who lead with heart, cultivate trust, and collaborate to win together. If you're energized by meaningful work, continuous development, and being part of a team that turns collective effort into real impact, Inspira Financial could be the right next step in your journey. We look forward to receiving your application. Inspira Financial provides health, wealth, retirement, and benefits solutions that strengthen and simplify the health and wealth journey. With more than 7 million clients, representing over $62 billion in assets, Inspira works with thousands of employers, plan sponsors, recordkeepers, TPAs, and other institutional partners -- helping the people they care about plan, save, and invest for a brighter future. Inspira relentlessly pursues better outcomes for all with our automatic rollover services, health savings accounts, emergency savings funds, custody services, and more. Learn more at inspirafinancial.com. We have been recognized for our remarkable growth on lists such as Crain's Fast 50 and Inc. 5000, and for our outstanding workplace culture and benefits with Built In's 2025 Best Places to Work and Gallagher's 2022 Best-In-Class Employer awards. Job Summary & Responsibilities Software Engineer II will play a critical role in ensuring the reliability and efficiency of our systems, which in turn drives customer delight. The Support Engineer role will help Inspira maintain operational excellence. This role is an excellent opportunity for someone looking to gain hands-on technical experience while working across multiple teams, and will be at the intersection of engineering, operations, and customer success, helping to diagnose issues, triage requests, execute data corrections, and ensure our systems run smoothly. This role supports critical health benefits infrastructure such as HSA administration, banking integrations, and regulatory compliance. Support Software Engineer II work directly with production data involving real money movement, tax reporting, and multi-bank operations. Duties & Responsibilities: Support Engineering and OperationsAbility to independently handle escalations end-to-end without manager interventionDemonstrated judgement on when to escalate vs. resolve, especially around money movement and compliance-sensitive issuesTrack record of identifying recurring support patterns and proposing systemic improvementsCoach and mentor less experienced teammates on troubleshooting approaches and best practicesRespond to internal support requests from various teams and assist in troubleshooting and fixing technical issues such as executing data corrections, processing trustee-to-trustee transfers and settlements, and overseeing money movement and remediation effortsIdentify and route unresolved issues to the appropriate engineering or product teams for further actionLeverage AI as a tool, not a replacement - Candidates are expected to understand that AI is a power productivity multiplier while maintaining engineering judgment, and ensuring AI generated code meets quality standards System Monitoring and Incident TriageMonitor operational dashboards, error logs, and alerting systems to ensure system health and performance and address ongoing technical issuesIdentify and escalate any anomalies or critical system alerts that require immediate attention Monitor error reports, and logs and operational dashboards to help diagnose and address ongoing technical issues Ensure that critical alerts and operational failures are addressed by the relevant teams Cross-Team Collaboration and LearningAct as a liaison between engineering support and delivery teams, translating support trends into actionable requirementsOwnership of runbook creation and maintenance, not just consumptionContribute to incident postmortems and driving follow-up action itemsPartner with engineering, product, treasury and operations teams to refine internal troubleshooting processes Continuously develop a deeper understanding of internal systems and tools such as HSA regulations, banking integrations, and investmentsDocument troubleshooting procedures findings and contribute to knowledge-sharing efforts Identify patterns in support requests that could inform product or engineering improvements Actively participate in team discussions and process improvementsOther duties as assigned Preferred Qualifications Education & Experience: 2+ years of experience in software engineering or support engineering rolesStrong analytical and problem-solving skillsPractical AI experience required - Comfortable using tools such as Claude Code, GitHub Copilot, ChatGPT for prototyping, debugging, and problem-solvingBachelor’s degree in computer science or equivalent experience Required Skills: Technical Proficiency and Skills: Working understanding of jsTypeScript and ReactGit Version Control SystemDatabase (e.g. Postgres SQL)Cloud Platform (e.g. GCP)Excellent communication and teamwork skillsGreat attention to detail and organizational skillsWillingness to learn and adapt in a fast-paced environment Preferred Skills: Familiarity with observability tools (Data Dog or similar)Understanding of GraphQLExperience with writing and maintaining technical documentationExperience with banking/payment APIs such as Plaid (or similar) Experience with Google BigQuery or similar data warehousing toolStrong sense of ownership and follow-throughPrior experience in a customer support or technical troubleshooting role Other Requirements: Infrequent travel (10%)Ability to occasionally work overtime or after hoursProlonged periods of sitting at a desk and working on a computer Pay Range $91,000-$111,000 per year Pay Range $91,000-$111,000 per year Compensation & Benefits The compensation for this position will vary depending on factors such as your location, skills and experience. The compensation package may also include incentive and bonus opportunities. Inspira provides industry-leading benefits including, but not limited to: healthcare, 401K savings plan, company holidays, paid time off, parental leave and an employee assistance program. Compensation & Benefits The compensation for this position will vary depending on factors such as your location, skills and experience. The compensation package may also include incentive and bonus opportunities. Inspira provides industry-leading benefits including, but not limited to: healthcare, 401K savings plan, company holidays, paid time off, parental leave and an employee assistance program.