Technical Product Operations Manager

We are a leading trading platform that is ambitiously expanding to the four corners of the globe. Our top-rated products have won prestigious industry awards for their cutting-edge technology and seamless client experience. We deliver only the best, so we are always in search of the best people to join our ever-growing talented team. As a Technical Product Operations Manager, you will own the work that moves our platform forward but does not fit inside any single team. Our engineering organisation is split across several tribes, each with its own services, roadmap and release cadence. Platform migrations, retiring shared dependencies, standardising how every squad works and rolling out new engineering practices all cut across those boundaries, and you will be the person who holds that work end to end. You will run cross-team technical programs, help drive and improve the engineering processes everyone relies on, and make sure both are backed by real data rather than assumptions. This is not a people management role, and you will not write production code. You do need to be technical enough that engineers treat you as a peer. The role is broad and hands-on. In a typical week you might sequence a Kafka topic migration across four squads, fix a company-wide process that keeps stalling at the same step, pull numbers from a database to settle a question about impact, and ship a small automation that removes a recurring manual task for the whole department. Continuous improvement and AI are central to the role: you will constantly look for better ways for engineering to work and apply AI where it clearly improves throughput, quality or speed. Responsibilities: Run cross-team technical programs such as platform migrations, dependency removals, standardisation initiatives, decommissioning, and large infrastructure changes. For each one, break broad goals into sequenced plans with named ownersFind the right decision-makers when ownership is unclear, facilitate technical discussions (including where squads disagree), and secure clear decisions with committed datesMaintain a single, accurate view of each programme's phase, blockers, owners, and delivery dates. Raise conflicts between sources rather than smoothing them overProduce concise, accurate status reporting that engineering leadership can act onDrive and improve company-wide engineering processes, such as tech design review. This means sharpening the processes already live, establishing new ones where needed, and running their cadence, templates, queues, and follow-throughGather feedback from engineers and separate friction worth removing from friction that serves a purpose, then turn the findings into concrete process changesInstrument processes so their health is measured rather than assumed, for example review turnaround time, rework rate, or how often work reaches build without a required decisionQuery data directly using SQL, dashboards, and APIs, and reconcile what Jira reports with what systems actually showIdentify recurring manual work across engineering and automate it, using AI where it adds real value, then measure whether the automation delivered actual savingsBuild lasting assets such as playbooks, templates, runbooks, automated reporting, and agent workflows that keep working after each programme ends, and help colleagues adopt the AI practices that work Requirements: Degree in STEM or other quantitative fieldMinimum 4 years of experience in technical programme management, engineering operations, or delivery management within a high-performance software engineering environmentProven track record of delivering cross-team technical programmes in a multi-team organisationStrong technical understanding of modern software systems, including services, deployments, queues, metrics, Kubernetes, Kafka, CI/CD, releases, and rollbacksAbility to read architecture diagrams, tech design documents, and ADRs, and judge whether they are ready for reviewProficiency in SQL and comfort working with dashboards, APIs, and JiraPractical experience using AI tools to improve personal and team productivityStrong stakeholder management and facilitation skills, with the confidence to drive decisions where ownership is unclearClear, concise written communication for senior audiencesStrong ownership mentality: proactive, accountable, and execution-focused What Will You Get in Return? Competitive Salary: We believe great work deserves great pay! Your skills and talents will be rewarded with a salary that makes you feel valued and motivated Work-Life Harmony: Join a company that genuinely cares about you - because your life outside of work matters just as much as your time on the clock Generous Time Off: Need a breather? Our annual leave policy lets you recharge and enjoy life outside of work without a worry Employee Referral Program: Love working here? Share the love! Bring your talented friends on board and get rewarded for growing our awesome team Comprehensive Health & Pension Benefits: From medical insurance to pension plans, we’ve got your back. Plus, location-specific benefits and perks! Workation Wonderland: Live your digital nomad dreams with 30 extra days to work remotely from anywhere in the world (some restrictions apply). Adventure awaits! Volunteer Days: Make a difference! Take two additional paid days each year to support causes you care about and give back to the community Be a key player at the forefront of the digital assets movement, propelling your career to new heights! Join a dynamic and rapidly expanding company that values and rewards talent, initiative, and creativity. Work alongside one of the most brilliant teams in the industry. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.