End-User Support Engineer

We're expanding our EPAM Krakow team and need an End-User Support Engineer to join us. Succeeding in this position calls for a creative mindset combined with strong interpersonal and communication abilities. Note that this role requires being physically present at the Krakow office five days per week. Responsibilities Deliver assistance to end users at the site, covering both in-person and remote support scenariosSet up and configure computer equipment, systems, printers, and scanning devicesLiaise with service providers and network engineering staff to address technical concernsKeep meeting room equipment in proper working condition through regular upkeepGuarantee that SLA targets are met and tickets receive prompt responsesManage the installation of software and address any accompanying technical difficultiesProcess incident tickets throughout their full lifecycle, from logging to closureLook after the server room to ensure equipment continues operating without issuesHandle the organization and upkeep of cabling for IT equipmentAdhere to established IT Work Instructions while carrying out day-to-day tasksKeep hardware inventory records current and accurate Requirements A minimum of two years spent working in a comparable roleCapability in Network Fundamentals and Troubleshooting for diagnosing and fixing connectivity problemsCompetence in Windows Endpoint Administration to handle workstation setup and maintenanceWorking knowledge of IT Service Operations Fundamentals to help deliver efficient serviceHands-on familiarity with Microsoft Intune Support Essentials for overseeing devices and endpointsExcellent communication abilities combined with a knack for solving problemsOpenness to picking up new technologies and adjusting rapidly to fresh challengesCapability to stay effective and composed when working under pressureIntermediate English language skillsWillingness to follow guidance and direction given by the immediate supervisor Nice to have Background working with MacOS and Linux environmentsFamiliarity with Remote Access Tools for providing support to systems remotely We offer We gather like-minded people:Top tech minds driving innovation in AI, cloud and digital platform modernizationSupportive team and agile, startup-like cultureHybrid by design mode and opportunity to work remotely within PolandChance to work abroad for up to 60 days annuallyBusiness-driven relocation opportunitiesWe provide growth opportunities:Career development programsThought leadership, mentoring, soft skills and well-being programsCertification (Anthropic, Gemini, GCP, Azure, AWS)English classesWe cover it all:Stable payParticipation in the Employee Stock Purchase Plan with a 15% discountBenefits package (health insurance, multisport, shopping vouchers)Referral bonuses up to $2,000Offices featuring entertainment and relaxation zones, table tennis and football, free snacks, coffee and moreCorporate, social and well-being eventsPlease, note:Benefits listed above are available to employees onlyWe are open for working with Contractors. Terms of B2B cooperation agreements are agreed individuallyWe will reach out to selected candidates exclusively